Customer Service Manager Jobs in Hanover, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Glen Burnie, MD (7 miles from Hanover, MD)
- 2 hours ago
- Glen Burnie, MD (7 miles from Hanover, MD)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Baltimore, MD (10 miles from Hanover, MD)
- 3 hours ago
- Baltimore, MD (10 miles from Hanover, MD)
- 3 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Rockville, MD (23 miles from Hanover, MD)
- 7 hours ago
- Rockville, MD (23 miles from Hanover, MD)
- 7 hours ago
If you're ready to put your leadership superpowers to work, we have a mission that matters. As ASHA's Director of Customer Relations, you'll lead our Action Center team to make every interaction a...
- Greenbelt, MD (14 miles from Hanover, MD)
- 3 days ago
- Greenbelt, MD (14 miles from Hanover, MD)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Baltimore, MD (10 miles from Hanover, MD)
- 3 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Service Coordinator, Day Shift, Home Assistance
- Silver Spring, MD (18 miles from Hanover, MD)
- 5 days ago
- Silver Spring, MD (18 miles from Hanover, MD)
- 5 days ago
AHC Home Assistance If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist Home Assistance seeks to hire an experienced Client...
Senior Client Services Coordinator
- Columbia, MD (8 miles from Hanover, MD)
- 5 days ago
- Columbia, MD (8 miles from Hanover, MD)
- 5 days ago
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our...
- Landover, MD (19 miles from Hanover, MD)
- 6 days ago
- Landover, MD (19 miles from Hanover, MD)
- 6 days ago
Job Description GardaWorld is looking for a Client Services Manager! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that...
Retail Customer Service Supervisor
- Largo, MD (19 miles from Hanover, MD)
- 6 days ago
- Largo, MD (19 miles from Hanover, MD)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Lead the Way as a Customer Success Manager! Are you passionate about helping customers and building strong relationships? Join us as a Customer Success Manager! You'll be the go-to person for our...
FT Assistant Manager Customer Service
- Woodbine, MD (22 miles from Hanover, MD)
- 9 days ago
- Woodbine, MD (22 miles from Hanover, MD)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 272682 Address: USA-MD-Woodbine-705 Lisbon Center Drive Store Code: Store 02611 Front End (7234929) Food Lion has been providing an...
- Seabrook, MD (16 miles from Hanover, MD)
- 11 days ago
- Seabrook, MD (16 miles from Hanover, MD)
- 11 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Bethesda, MD (24 miles from Hanover, MD)
- 11 days ago
- Bethesda, MD (24 miles from Hanover, MD)
- 11 days ago
Summary As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing...
- Baltimore, MD (10 miles from Hanover, MD)
- 12 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 12 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Client Services Coordinator - Marketing Client Services Coordinator - Marketing
- Baltimore, MD (10 miles from Hanover, MD)
- 12 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 12 days ago
Client Services Coordinator - Marketing CBRE 3.2 ( ) Baltimore, MD Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
Demographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hanover, MD
Highest Education Level
Customer Service Managers in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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