Customer Service Manager Jobs in Hanover, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
- Annapolis, MD (15 miles from Hanover, MD)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Columbia, MD (8 miles from Hanover, MD)
- 1 day ago
- Columbia, MD (8 miles from Hanover, MD)
- 1 day ago
Job Description: Client Services Coordinator: Under general supervision, complete various facilities administration duties. Duties include, but are not limited to, administrative support,...
Customer Relations Manager - Porsche Bethesda
- North Bethesda, MD (22 miles from Hanover, MD)
- 1 day ago
- North Bethesda, MD (22 miles from Hanover, MD)
- 1 day ago
North Bethesda, MD Customer Relations Manager - Porsche Bethesda in North Bethesda, MD at Sonic Automotive Date Posted: 4/28/2025 JOB SNAPSHOT Employee Type: Full-time Location: 11990 Rockville...
Customer Relations Manager - Porsche Bethesda
- North Bethesda, MD (22 miles from Hanover, MD)
- 1 day ago
- North Bethesda, MD (22 miles from Hanover, MD)
- 1 day ago
Job Description You're serious about your career, and rest assured you've come to the right place. At a Sonic Automotive family dealership, you'll find the opportunities, resources, and support...
Customer Service Center Manager
- Millersville, MD (2 miles from Hanover, MD)
- 2 days ago
- Millersville, MD (2 miles from Hanover, MD)
- 2 days ago
Overview We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused and business-oriented to achieve the financial, growth, compliance, and customer...
Customer Experience Manager 8011
- Owings Mills, MD (18 miles from Hanover, MD)
- 3 days ago
- Owings Mills, MD (18 miles from Hanover, MD)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Annapolis, MD (15 miles from Hanover, MD)
- 4 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkNon-Clinical Client Care Manager
- Odenton, MD (8 miles from Hanover, MD)
- 5 days ago
- Odenton, MD (8 miles from Hanover, MD)
- 5 days ago
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Customer Service Center Manager
- Chevy Chase, MD (23 miles from Hanover, MD)
- 6 days ago
- Chevy Chase, MD (23 miles from Hanover, MD)
- 6 days ago
Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator - 000361
- Columbia, MD (8 miles from Hanover, MD)
- 7 days ago
- Columbia, MD (8 miles from Hanover, MD)
- 7 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Manager- Coral Hills
- Capitol Heights, MD (15 miles from Hanover, MD)
- 7 days ago
- Capitol Heights, MD (15 miles from Hanover, MD)
- 7 days ago
Customer Service Manager- Coral Hills 2.8 2.8 out of 5 stars Capitol Heights, MD 20743 Customer Service Manager Job Overview: Provides prompt and friendly service to customers and assist them when necessary...
Supervisor, Customer Service Management
- Annapolis, MD (15 miles from Hanover, MD)
- 7 days ago
- Annapolis, MD (15 miles from Hanover, MD)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkCustomer Experience Manager 229 Hunt Valley
- Hunt Valley, MD (22 miles from Hanover, MD)
- 8 days ago
- Hunt Valley, MD (22 miles from Hanover, MD)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Hanover, MD
Highest Education Level
Customer Service Managers in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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