Customer Service Manager Jobs in Hanover, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Hyattsville, MD (17 miles from Hanover, MD)
- 19 hours ago
- Hyattsville, MD (17 miles from Hanover, MD)
- 19 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonSr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD (10 miles from Hanover, MD)
- 1 day ago
- Laurel, MD (10 miles from Hanover, MD)
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonAssistant Customer Experience Manager
- Weis
- Dundalk, MD (13 miles from Hanover, MD)
- 1 day ago
- Dundalk, MD (13 miles from Hanover, MD)
- 1 day ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonCustomer Service Lead with Childcare or Child Education experience
- Triwave Solutions Inc
- Baltimore, MD (10 miles from Hanover, MD)
- 2 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 2 days ago
Customer Service Lead Role purpose Leads provider and family support operations across calls, email, voicemail, complaints, forms, escalations, multilingual coordination, and inquiry quality. Core...
In Person- Five Below, Inc.
- Towson, MD (16 miles from Hanover, MD)
- 2 days ago
- Towson, MD (16 miles from Hanover, MD)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonPart-Time Customer Service Supervisor - BWI Airport
- PrimeFlight
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- BWI Airport
- PrimeFlight
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
- Baltimore, MD (10 miles from Hanover, MD)
- 4 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part TimeCustomer Experience Manager PT Rockville
- Michaels Stores
- Rockville, MD (23 miles from Hanover, MD)
- 5 days ago
- Rockville, MD (23 miles from Hanover, MD)
- 5 days ago
Store - DC-ROCKVILLE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time- BJ's Wholesale Club
- Owings Mills, MD (18 miles from Hanover, MD)
- 7 days ago
- Owings Mills, MD (18 miles from Hanover, MD)
- 7 days ago
A World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In Person- Transdevna
- Capitol Heights, MD (15 miles from Hanover, MD)
- 10 days ago
- Capitol Heights, MD (15 miles from Hanover, MD)
- 10 days ago
Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing...
In Person- Wallenius Wilhelmsen
- Dundalk, MD (13 miles from Hanover, MD)
- 10 days ago
- Dundalk, MD (13 miles from Hanover, MD)
- 10 days ago
Customer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products. This position...
In PersonCustomer Service Manager (I-III)
- Farmers & Merchants Bank
- Eldersburg, MD (20 miles from Hanover, MD)
- 11 days ago
- Eldersburg, MD (20 miles from Hanover, MD)
- 11 days ago
Customer Service Manager (I-III) Provide quality and efficiency to customers who prefer face to face interaction with the bank....
In PersonCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Whole Foods
- Silver Spring, MD (18 miles from Hanover, MD)
- 12 days ago
- Silver Spring, MD (18 miles from Hanover, MD)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
In PersonCustomer Experience Manager- 229
- Five Below
- Owings Mills, MD (18 miles from Hanover, MD)
- 13 days ago
- Owings Mills, MD (18 miles from Hanover, MD)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Bowie, MD (12 miles from Hanover, MD)
- 14 days ago
- Bowie, MD (12 miles from Hanover, MD)
- 14 days ago
Store - DC-BOWIE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeDemographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Hanover, MD
Highest Education Level
Customer Service Managers in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »