Call Center Representative Jobs in Hanover, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 21 Jobs

Parts Department Call Center Associate

Finch Turf, Inc.
Sykesville, MD (20 miles from Hanover, MD)
1 hour ago

Sykesville, MD (20 miles from Hanover, MD)
1 hour ago

Parts Department Call Center Associate Sykesville, MD 21784 Overview Salary Range $24.00 - $30.00 Hourly Description PURPOSE To provide 100% customer satisfaction To contribute to a great work...

In Person

Call Center/Customer Service Representatives (CSR)

Experis
Landover, MD (19 miles from Hanover, MD)
2 days ago

Landover, MD (19 miles from Hanover, MD)
2 days ago

center experience responding to customer inquiries based on Federal HR knowledge Experience in ticket management (e.g....

In Person

Call Center Representative

Home Genius Exteriors
Olney, MD (18 miles from Hanover, MD)
7 days ago

Olney, MD (18 miles from Hanover, MD)
7 days ago

Join Our Winning Team! Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If youre self-motivated, ready to win, and looking for a...

In Person

Call Center Operator - Healthcare

Mercy Medical Center - Baltimore, MD
Lutherville, MD (18 miles from Hanover, MD)
7 days ago

Lutherville, MD (18 miles from Hanover, MD)
7 days ago

Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator for our Lutherville location! Mercy Medical Center is honored to be recognized by Newsweek as one of America's...

In Person

Call Center Operator - Healthcare

Mercy Medical Center
Baltimore, MD (10 miles from Hanover, MD)
13 days ago

Baltimore, MD (10 miles from Hanover, MD)
13 days ago

Requirements Education and Work Experience: High School Diploma or GED A minimum of one year experience preferably in a medical office setting Call Center experience a plus Previous GYN experience preferred...

In Person

Call Center Representative $27/hr Rockville, MD

Beacon Hill Staffing Group
Rockville, MD (23 miles from Hanover, MD)
15 days ago

Rockville, MD (23 miles from Hanover, MD)
15 days ago

To Apply for this Job Click Here Our client, a health-related benefits organization, is seeking a Call Center Representative to join their team on a temporary to permanent basis in Rockville, Maryland...

In Person

Call Center Representative (Hybrid)

KureSmart Pain Management
Annapolis, MD (15 miles from Hanover, MD)
20 days ago

Annapolis, MD (15 miles from Hanover, MD)
20 days ago

One (1) year of call center experience in a medical practice. Driving/Travel: The employee must have reliable transportation....

Hybrid

Outbound Call Center Representative

BrightKey
Annapolis Junction, MD (4 miles from Hanover, MD)
28 days ago

Annapolis Junction, MD (4 miles from Hanover, MD)
28 days ago

Join our dynamic team as an Outbound Call Center Representative, where you will play a key role in driving our sales and customer engagement initiatives....

In Person

Account Service Representative (Call Center) - Outbound Part-Time

Municipal Employees Credit Union of Baltimore
Baltimore, MD (10 miles from Hanover, MD)
29 days ago

Baltimore, MD (10 miles from Hanover, MD)
29 days ago

QUALIFICATIONS: Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required Exceptional customer service and interpersonal phone etiquette...

In Person Part Time

Call Center Representative

BrightKey
Annapolis, MD (15 miles from Hanover, MD)
29 days ago

Annapolis, MD (15 miles from Hanover, MD)
29 days ago

CSP-050526 Call Center Representative Customer Service Call Center...

In Person

Uc Contact Center Agent I

LifeBridge Health
Baltimore, MD (10 miles from Hanover, MD)
30+ days ago

Baltimore, MD (10 miles from Hanover, MD)
30+ days ago

UC CONTACT CENTER AGENT I Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 92084 $17.00-$21.00 Experience...

In Person

Intake Call Center Representative

Transformations Care Network
Columbia, MD (8 miles from Hanover, MD)
30+ days ago

Columbia, MD (8 miles from Hanover, MD)
30+ days ago

As an Intake Call Center Representative, you'll be an essential part of our administrative support team....

In Person

Virtual Services Representative (Call Center)

Community College of Baltimore County
Catonsville, MD (6 miles from Hanover, MD)
30+ days ago

Catonsville, MD (6 miles from Hanover, MD)
30+ days ago

At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls....

In Person

Client Support Specialist - Greater Baltimore, MD Area (REMOTE)

Fidelity Investments
Towson, MD (16 miles from Hanover, MD)
45+ days ago

Towson, MD (16 miles from Hanover, MD)
45+ days ago

Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...

In Person

Customer Service / Call Center Representative

DARCARS Automotive Group
Rockville, MD (23 miles from Hanover, MD)
45+ days ago

Rockville, MD (23 miles from Hanover, MD)
45+ days ago

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative We're looking for Call Center Representative to be the vital link between our service department and our valued...

In Person

View all 21 jobs

Demographic Data for Hanover, MD

Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Hanover, MD

Local

National

Total Population

22,299

Number of Businesses

1,000

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Call Center Training

Most companies, whether they sell products or provide services, are in the same business - the relationship business. To that end, customer service goes well beyond a specific job title; from the...

Salary for Call Center Representative Jobs in Hanover, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Hanover, MD offer the following education background

High School or GED

32.1%

Bachelor's Degree

25.5%

Associate's Degree

17.3%

Vocational Degree or Certification

14.9%

Master's Degree

5.3%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Hanover, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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