Customer Service Representative Jobs in Hanover, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
$16.10/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Specialist - TS/SCI with Poly
- Annapolis Junction, MD (4 miles from Hanover, MD)
- 5 days ago
- Annapolis Junction, MD (4 miles from Hanover, MD)
- 5 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Customer Service Representative
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkCustomer Service Advisor Float - Clarksburg
- Rockville, MD (23 miles from Hanover, MD)
- moments ago
- Rockville, MD (23 miles from Hanover, MD)
- moments ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Advisor Float- Arbutus
- Baltimore, MD (10 miles from Hanover, MD)
- moments ago
- Baltimore, MD (10 miles from Hanover, MD)
- moments ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Advisor - Float - Bowie
- Glenn Dale, MD (13 miles from Hanover, MD)
- moments ago
- Glenn Dale, MD (13 miles from Hanover, MD)
- moments ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
Customer Service Rep(04696) - 3502 Brenbrook Dr.
- Randallstown, MD (14 miles from Hanover, MD)
- 1 hour ago
- Randallstown, MD (14 miles from Hanover, MD)
- 1 hour ago
You'll find our Customer Service Representative jobs offer you more....
Customer Service Representative
- Berwyn Heights, MD (16 miles from Hanover, MD)
- 2 hours ago
- Berwyn Heights, MD (16 miles from Hanover, MD)
- 2 hours ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Sales & Customer Service Associate - Full Time
- Rockville, MD (23 miles from Hanover, MD)
- 9 hours ago
- Rockville, MD (23 miles from Hanover, MD)
- 9 hours ago
Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence? Do you know how to help someone feel understood and...
Customer Service Representative - Patient Registration
- Baltimore, MD (10 miles from Hanover, MD)
- 16 hours ago
- Baltimore, MD (10 miles from Hanover, MD)
- 16 hours ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Pharmacy Customer Service Associate
- Phoenix, MD (24 miles from Hanover, MD)
- 16 hours ago
- Phoenix, MD (24 miles from Hanover, MD)
- 16 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(06115) - 350 Fortune Terrace
- Rockville, MD (23 miles from Hanover, MD)
- 1 day ago
- Rockville, MD (23 miles from Hanover, MD)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(06077) - 1213 Liberty Rd
- Eldersburg, MD (20 miles from Hanover, MD)
- 1 day ago
- Eldersburg, MD (20 miles from Hanover, MD)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(06067) - 15530 Old Columbia Pike
- Burtonsville, MD (11 miles from Hanover, MD)
- 1 day ago
- Burtonsville, MD (11 miles from Hanover, MD)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
Customer Service Associate - Temporary
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Hanover, MD
Highest Education Level
Customer Service Representatives in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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