Customer Service Representative Jobs in Hanover, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Return Lane Agent
- Enterprise Mobility
- Millersville, MD (2 miles from Hanover, MD)
- moments ago
- Millersville, MD (2 miles from Hanover, MD)
- moments ago
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the...
In PersonCustomer Service Exit Booth Agent
- Enterprise Mobility
- Millersville, MD (2 miles from Hanover, MD)
- moments ago
- Millersville, MD (2 miles from Hanover, MD)
- moments ago
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the...
In PersonCustomer Service Agent With Graphic Design Expertise
- InstantCard
- Annapolis, MD (15 miles from Hanover, MD)
- moments ago
- Annapolis, MD (15 miles from Hanover, MD)
- moments ago
un customer service agent with graphic design expertise (Annapolis) InstantCard compensation: $65,000; health, dental, vision; 401k, PTO (22 to start in first year); bonus and other small perks...
HybridCustomer Service Representative (CSR) (04603) - 2708 Mountain Rd
- Domino's Pizza
- Pasadena, MD (11 miles from Hanover, MD)
- 5 hours ago
- Pasadena, MD (11 miles from Hanover, MD)
- 5 hours ago
We're looking for upbeat, reliable Customer Service Representatives (CSRs) who bring energy, enthusiasm, and a passion for great service....
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Bethesda, MD (24 miles from Hanover, MD)
- 5 hours ago
- Bethesda, MD (24 miles from Hanover, MD)
- 5 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In Person- Wegmans
- Columbia, MD (6 miles from Hanover, MD)
- 16 hours ago
- Columbia, MD (6 miles from Hanover, MD)
- 16 hours ago
Location: 8855 McGaw Road Columbia, MD 21045 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full...
In PersonCustomer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (24 miles from Hanover, MD)
- 17 hours ago
- Gaithersburg, MD (24 miles from Hanover, MD)
- 17 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In Person- Wegmans Food Markets
- Columbia, MD (8 miles from Hanover, MD)
- 17 hours ago
- Columbia, MD (8 miles from Hanover, MD)
- 17 hours ago
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other...
In PersonCustomer Service Representative
- Baltimore, MD (10 miles from Hanover, MD)
- 19 hours ago
- Baltimore, MD (10 miles from Hanover, MD)
- 19 hours ago
Serve as a point of contact for customer inquiries, order updates, and product information -Facilitate customer and visitor check-in ensuring a smooth and professional arrival experience...
In Person- Saia
- Laurel, MD (10 miles from Hanover, MD)
- 1 day ago
- Laurel, MD (10 miles from Hanover, MD)
- 1 day ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In Person- VCA Animal Hospitals
- Edgewater, MD (19 miles from Hanover, MD)
- 1 day ago
- Edgewater, MD (19 miles from Hanover, MD)
- 1 day ago
VCA South Arundel Animal Hospital is located just south of Annapolis, MD. We have 6 doctors and a full staff that helps to make sure that the hospital runs efficiently. You will want to work with...
In PersonCustomer Service Representative
- U-Haul
- Takoma Park, MD (19 miles from Hanover, MD)
- 1 day ago
- Takoma Park, MD (19 miles from Hanover, MD)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Exit Booth Agent
- National Car Alamo
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
- Baltimore, MD (10 miles from Hanover, MD)
- 1 day ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
In PersonSeasonal Customer Service Representative - Montgomery Mall
- Nordstrom
- Bethesda, MD (24 miles from Hanover, MD)
- 1 day ago
- Bethesda, MD (24 miles from Hanover, MD)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
In Person Temporary- Sherwin Williams
- Arbutus, MD (5 miles from Hanover, MD)
- 1 day ago
- Arbutus, MD (5 miles from Hanover, MD)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In PersonDemographic Data for Hanover, MD
Moving to Hanover, MD? Find some basic demographic data about Hanover, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Hanover, MD
Highest Education Level
Customer Service Representatives in Hanover, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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