Customer Service Manager Jobs in Germantown, MD

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 65 Jobs

Part Time Customer Experience Manager

  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago
  • Washington, DC (21 miles from Germantown, MD)
  • 1 day ago

Store - DC-CHEVY CHASE, DC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...

Client Service Coordinator - 000442

  • Falls Church, VA (20 miles from Germantown, MD)
  • 1 day ago
  • Falls Church, VA (20 miles from Germantown, MD)
  • 1 day ago

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...

Client Services Coordinator

  • Columbia, MD (22 miles from Germantown, MD)
  • 1 day ago
  • Columbia, MD (22 miles from Germantown, MD)
  • 1 day ago

Job Description: Client Services Coordinator: Under general supervision, complete various facilities administration duties. Duties include, but are not limited to, administrative support,...

Customer Relations Manager - Porsche Bethesda

  • North Bethesda, MD (10 miles from Germantown, MD)
  • 2 days ago
  • North Bethesda, MD (10 miles from Germantown, MD)
  • 2 days ago

Job Description You're serious about your career, and rest assured you've come to the right place. At a Sonic Automotive family dealership, you'll find the opportunities, resources, and support...

Customer Service Director

  • Washington, DC (21 miles from Germantown, MD)
  • 5 days ago
  • Washington, DC (21 miles from Germantown, MD)
  • 5 days ago

The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...

Remote Work

Non-Clinical Client Care Manager

  • Frederick, MD (22 miles from Germantown, MD)
  • 5 days ago
  • Frederick, MD (22 miles from Germantown, MD)
  • 5 days ago

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...

Customer Services Supervisor

  • Leesburg, VA (17 miles from Germantown, MD)
  • 6 days ago
  • Leesburg, VA (17 miles from Germantown, MD)
  • 6 days ago

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of...

Customer Success Manager

  • Reston, VA (12 miles from Germantown, MD)
  • 6 days ago
  • Reston, VA (12 miles from Germantown, MD)
  • 6 days ago

Job Description Description SAIC, a leader in providing innovative technology solutions to government and commercial customers, is seeking a driven and customer-centric individual to join our team...

Customer Service Center Manager

  • Chevy Chase, MD (15 miles from Germantown, MD)
  • 7 days ago
  • Chevy Chase, MD (15 miles from Germantown, MD)
  • 7 days ago

Title: Customer Service Center Manager Title: Customer Service Center Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced...

Customer Service Lead - Part-Time

  • Greenbelt, MD (23 miles from Germantown, MD)
  • 7 days ago
  • Greenbelt, MD (23 miles from Germantown, MD)
  • 7 days ago

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...

Client Services Coordinator (MCLEAN - NEW PRACTICE OPENING)

  • McLean, VA (15 miles from Germantown, MD)
  • 7 days ago
  • McLean, VA (15 miles from Germantown, MD)
  • 7 days ago

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary...

Client Service Coordinator - 000361

  • Columbia, MD (22 miles from Germantown, MD)
  • 7 days ago
  • Columbia, MD (22 miles from Germantown, MD)
  • 7 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)

  • Washington, DC (21 miles from Germantown, MD)
  • 7 days ago
  • Washington, DC (21 miles from Germantown, MD)
  • 7 days ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...

Customer Service Manager- Coral Hills

  • Capitol Heights, MD (24 miles from Germantown, MD)
  • 7 days ago
  • Capitol Heights, MD (24 miles from Germantown, MD)
  • 7 days ago

Customer Service Manager- Coral Hills 2.8 2.8 out of 5 stars Capitol Heights, MD 20743 Customer Service Manager Job Overview: Provides prompt and friendly service to customers and assist them when necessary...

Supervisor, Customer Service Management

  • Washington, DC (21 miles from Germantown, MD)
  • 8 days ago
  • Washington, DC (21 miles from Germantown, MD)
  • 8 days ago

.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...

Remote Work

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Local
National
88,942
1,434
Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
IBM SkillsBuild
Customer service
None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Germantown, MD offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.6%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Germantown, MD
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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