Call Center Representative Jobs in Germantown, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Quality Management Specialist (Call Center)
- Laurel, MD (21 miles from Germantown, MD)
- 11 hours ago
- Laurel, MD (21 miles from Germantown, MD)
- 11 hours ago
['WSSC Water', '3.7', 'Quality Management Specialist (Call Center)', 'Apply on employer site', '', 'Laurel, MD', '', '$83K - $141K', '\xa0', '(Employer est.)'][]
- Columbia, MD (22 miles from Germantown, MD)
- 2 days ago
- Columbia, MD (22 miles from Germantown, MD)
- 2 days ago
Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...
Remote Call Center Rep (MUST LIVE IN MD)
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 2 days ago
FULLY REMOTE BUT MUST LIVE WITHIN 1 HOUR TO FULTON, MD Description Description: Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate,...
Remote Work- Rockville, MD (8 miles from Germantown, MD)
- 5 days ago
- Rockville, MD (8 miles from Germantown, MD)
- 5 days ago
As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat....
Bilingual Spanish Call Center Customer Service Representative
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Client Support Specialist (Tier 1)
- Bethesda, MD (14 miles from Germantown, MD)
- 6 days ago
- Bethesda, MD (14 miles from Germantown, MD)
- 6 days ago
Title: Client Support Specialist (Tier 1) Reporting to: Senior Manager of Client Support Location: Remote, with preference in those in PDT time zone Opportunity: The Client Support Specialist is...
Contact Center Representative- 1st Shift Full-Time
- Washington, DC (21 miles from Germantown, MD)
- 7 days ago
- Washington, DC (21 miles from Germantown, MD)
- 7 days ago
Location: Media, PA Schedule: 1st Shift 11:00 AM - 7:00 PM (37.5 hours/week, 7-day availability) Position Summary: Join our winning team where great careers begin. At Wawa, our Contact Center...
- Fulton, MD (19 miles from Germantown, MD)
- 9 days ago
- Fulton, MD (19 miles from Germantown, MD)
- 9 days ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Fulton, MD....
Call Center Representative $22/hr-$24/hr
- Arlington, VA (20 miles from Germantown, MD)
- 15 days ago
- Arlington, VA (20 miles from Germantown, MD)
- 15 days ago
The ideal candidate will have previous Salesforce and call center experience, with a preference for healthcare. Are you interested? Apply today!...
- Laurel, MD (21 miles from Germantown, MD)
- 19 days ago
- Laurel, MD (21 miles from Germantown, MD)
- 19 days ago
Call Center RepresentativeAt Panda Exteriors, were looking for an experienced and energetic Sales-Oriented Call Center Representative to join our growing team!...
Access Call Center Representative
- Silver Spring, MD (16 miles from Germantown, MD)
- 27 days ago
- Silver Spring, MD (16 miles from Germantown, MD)
- 27 days ago
Schedule, pre-certify, verify and document procedures for ancillary services and minor surgical treatments. Serve as a liaison between call center, clinics, and external providers. Provide...
Onsite Transportation Monitoring Operator/Call Center
- Fairfax, VA (19 miles from Germantown, MD)
- 30+ days ago
- Fairfax, VA (19 miles from Germantown, MD)
- 30+ days ago
Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or...
Member Service Specialist (Call Center)
- Herndon, VA (11 miles from Germantown, MD)
- 60+ days ago
- Herndon, VA (11 miles from Germantown, MD)
- 60+ days ago
center experience Spanish proficiency Additional Compensation Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your...
Onsite Call Center Representative $25/hr Rockville, MD
- Rockville, MD (8 miles from Germantown, MD)
- 45+ days ago
- Rockville, MD (8 miles from Germantown, MD)
- 45+ days ago
About You: 1+ years of call center experience is required. Medical call center experience is desired. Bilingual with English and Spanish fluency is highly preferred....
- Rockville, MD (8 miles from Germantown, MD)
- 45+ days ago
- Rockville, MD (8 miles from Germantown, MD)
- 45+ days ago
center representative supporting OUR CLIENT, which offers a variety of benefits, including health, dental, vision, prescription, and life insurance for participants and their beneficiaries....
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Germantown, MD
Highest Education Level
Call Center Representatives in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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