Customer Service Representative Jobs in Germantown, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 238 Jobs

Front Desk Team Member

Cherrydale Vet Clinic
Arlington, VA (18 miles from Germantown, MD)
11 days ago

Cherrydale Vet Clinic
Arlington, VA (18 miles from Germantown, MD)
11 days ago

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Bilingual Customer Service Specialist (Spanish)

Clarksville, MD (18 miles from Germantown, MD)
28 days ago

Clarksville, MD (18 miles from Germantown, MD)
28 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Operations/Customer Service Delivery Manager

Bethesda, MD (14 miles from Germantown, MD)
30+ days ago

Bethesda, MD (14 miles from Germantown, MD)
30+ days ago

GovCIO is currently hiring for an Operations/Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in Bethesda, MD and is a remote/hybrid position....

Full Time Sales Associate

Rockville, MD (8 miles from Germantown, MD)
1 hour ago

Rockville, MD (8 miles from Germantown, MD)
1 hour ago

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...

Customer Service Representative

Leesburg, VA (17 miles from Germantown, MD)
1 hour ago

Leesburg, VA (17 miles from Germantown, MD)
1 hour ago

Service Center Leesburg JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...

Customer Service Associate - Temporary

Silver Spring, MD (16 miles from Germantown, MD)
2 hours ago

Silver Spring, MD (16 miles from Germantown, MD)
2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Branch Member Service Representative

Herndon, VA (11 miles from Germantown, MD)
9 hours ago

Herndon, VA (11 miles from Germantown, MD)
9 hours ago

Overview The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of...

Customer Service Representative - Onsite

Washington, DC (21 miles from Germantown, MD)
11 hours ago

Washington, DC (21 miles from Germantown, MD)
11 hours ago

Overview The Squires Group seeking a highly motivated and detail-oriented Customer Service Representative to provide front-line support to utility customers through in-person, phone, and email interactions...

Customer Service Specialist Sr - Commercial HVAC

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

resolution....

Remote Customer Service Representative - Facility Maintenance Services

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....

Remote Work

Client Service Representative

Washington, DC (21 miles from Germantown, MD)
11 hours ago

Washington, DC (21 miles from Germantown, MD)
11 hours ago

Banfield Pet Hospital Client Service Coordinator - WA Effective: 1/1/2025 SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the...

Customer Service Agent

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

Fairfax, VA (19 miles from Germantown, MD)
11 hours ago

Customer Service Agent George Mason University, United States about 7 hours ago Location: Fairfax, VIRGINIA Deadline: ; Department: Regional Campuses - Freedom Aquatic & Fitness Center...

Medical Customer Service/Medical Historian

Riverdale Park, MD (23 miles from Germantown, MD)
12 hours ago

Riverdale Park, MD (23 miles from Germantown, MD)
12 hours ago

By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...

Eyewear Customer Service/Sales Advisor

Chantilly, VA (19 miles from Germantown, MD)
14 hours ago

Chantilly, VA (19 miles from Germantown, MD)
14 hours ago

About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...

Customer Service Rep(04373) - 7839-d Rolling Rd

Springfield, VA (23 miles from Germantown, MD)
15 hours ago

Springfield, VA (23 miles from Germantown, MD)
15 hours ago

Company Description Job Description Must be able to answer telephones and take orders with reasonable accomidations. Must be friendly, polite, professional and punctual. Qualifications Additional...

View all 238 jobs

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Germantown, MD

Local

National

Total Population

88,942

Number of Businesses

1,434

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Germantown, MD offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Germantown, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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