Customer Service Representative Jobs in Germantown, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 232 Jobs
Liberty Mutual Insurance

Associate Gold Customer Service Representative

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work

Front Desk Team Member

Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

  • Ashburn, VA (12 miles from Germantown, MD)
  • 1 hour ago
  • Ashburn, VA (12 miles from Germantown, MD)
  • 1 hour ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Member Service Representative (Full-Time) - Frederick/USAG Fort Detrick

  • Frederick, MD (22 miles from Germantown, MD)
  • 3 hours ago
  • Frederick, MD (22 miles from Germantown, MD)
  • 3 hours ago

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...

Remote Gold Customer Service Representative Bilingual Spanish English

  • Washington, DC (21 miles from Germantown, MD)
  • 3 hours ago
  • Washington, DC (21 miles from Germantown, MD)
  • 3 hours ago

We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays....

Remote Work

Customer Service - Self Storage Manager

  • Gaithersburg, MD (5 miles from Germantown, MD)
  • 7 hours ago
  • Gaithersburg, MD (5 miles from Germantown, MD)
  • 7 hours ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Customer Service Associate - Temporary

  • Laurel, MD (21 miles from Germantown, MD)
  • 11 hours ago
  • Laurel, MD (21 miles from Germantown, MD)
  • 11 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

IAD Rental Car Customer Service

  • Sterling, VA (11 miles from Germantown, MD)
  • 17 hours ago
  • Sterling, VA (11 miles from Germantown, MD)
  • 17 hours ago

EDS Service Solutions is looking for friendly, smiling faces with good communication skills to work in Customer Service Roles at our IAD Car Rental location. It's simple, if you like meeting new...

Inside Sales/Customer Service Representative

  • Frederick, MD (22 miles from Germantown, MD)
  • 17 hours ago
  • Frederick, MD (22 miles from Germantown, MD)
  • 17 hours ago

Job Type Full-time Description Job Title: Inside Sales Representative Department: Sales/Customer Service Location: FoodPRO (Frederick, MD) Pay: Starting at $18.00/Hr Reports to : Customer Service...

Customer Service Representative

  • Sterling, VA (11 miles from Germantown, MD)
  • 17 hours ago
  • Sterling, VA (11 miles from Germantown, MD)
  • 17 hours ago

Serve as support to sales consultant(s), other support staff and provide customer service to assigned customer accounts. . Responsibilities: -Providing product and order information; acting and...

Customer Service/Sales

  • Silver Spring, MD (16 miles from Germantown, MD)
  • 18 hours ago
  • Silver Spring, MD (16 miles from Germantown, MD)
  • 18 hours ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Rep(06063) - 12962 Travilah Rd.

  • Potomac, MD (8 miles from Germantown, MD)
  • 21 hours ago
  • Potomac, MD (8 miles from Germantown, MD)
  • 21 hours ago

You'll find our Customer Service Representative jobs offer you more....

Customer Service Advisor Float - Clarksburg

  • Rockville, MD (8 miles from Germantown, MD)
  • 22 hours ago
  • Rockville, MD (8 miles from Germantown, MD)
  • 22 hours ago

CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...

Customer Service Representative- Fair Lakes 0441

  • Fairfax, VA (19 miles from Germantown, MD)
  • 23 hours ago
  • Fairfax, VA (19 miles from Germantown, MD)
  • 23 hours ago

SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...

Remote Customer Service Representative

  • Arlington, VA (20 miles from Germantown, MD)
  • 23 hours ago
  • Arlington, VA (20 miles from Germantown, MD)
  • 23 hours ago

We are hiring Remote Customer Service Representatives to join our elite teams....

Remote Work

Demographic Data for Germantown, MD

Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.

Local
National
88,942
1,434
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Germantown, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Germantown, MD offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Germantown, MD
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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