Customer Service Manager Jobs in Gaithersburg, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Washington, DC (18 miles from Gaithersburg, MD)
- 30+ days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 30+ days ago
ManTech seeks a motivated, career and customer-oriented Customer Service Manager to join our team in JBAB Washington, DC. The position is onsite....
Client Service Manager, Government - Washington, DC
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 8 hours ago
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 8 hours ago
Title:** Client Service Manager, Government - Washington, DC **Reporting to:** Senior Client Service Manager **Location and Travel:** This position will be based onsite at the Washington, DC VA...
Retail Customer Service Supervisor
- Vienna, VA (17 miles from Gaithersburg, MD)
- 13 hours ago
- Vienna, VA (17 miles from Gaithersburg, MD)
- 13 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Client Service Coordinator - 005022
- Ellicott City, MD (22 miles from Gaithersburg, MD)
- 1 day ago
- Ellicott City, MD (22 miles from Gaithersburg, MD)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Chevy Chase, MD (12 miles from Gaithersburg, MD)
- 1 day ago
- Chevy Chase, MD (12 miles from Gaithersburg, MD)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Area Customer Service Coordinator
- Washington, DC (18 miles from Gaithersburg, MD)
- 2 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 2 days ago
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Client Service Coordinator 5202
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 3 days ago
- Chantilly, VA (22 miles from Gaithersburg, MD)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Qualifications Ability to...
- Hyattsville, MD (18 miles from Gaithersburg, MD)
- 3 days ago
- Hyattsville, MD (18 miles from Gaithersburg, MD)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Columbia, MD (16 miles from Gaithersburg, MD)
- 4 days ago
- Columbia, MD (16 miles from Gaithersburg, MD)
- 4 days ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
Regional Client Service Director
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Client Service Manager, Government - Washington, DC
- Washington, DC (18 miles from Gaithersburg, MD)
- 6 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 6 days ago
Title: Client Service Manager, Government Washington, DC Reporting to: Senior Client Service Manager Location & Travel: This position will be based onsite at the Washington, DC VA hospital...
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 7 days ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 7 days ago
Department: Retail Sales Location: Fairfax, VA Commitment: Part-Time Workplace Type: Onsite Want to make a meaningful difference in people's lives while earning a competitive salary? At Jushi...
- Washington, DC (18 miles from Gaithersburg, MD)
- 7 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 7 days ago
Basic information Job Name: Coordinator, Client Service Location: Washington, DC Line of Business: Investor Relations Job Function: Investor Services Date: Monday, February 3, 2025 Position...
- Landover, MD (21 miles from Gaithersburg, MD)
- 8 days ago
- Landover, MD (21 miles from Gaithersburg, MD)
- 8 days ago
Headline! The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of...
BAYADA Home Health Care is currently seeking a Client Services Manager to join our Gaithersburg, MD M edicare certified Home Health Senior Living Office. If you are looking for an exciting career...
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Gaithersburg, MD
Highest Education Level
Customer Service Managers in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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