Call Center Representative Jobs in Gaithersburg, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Hyattsville, MD (18 miles from Gaithersburg, MD)
- 7 hours ago
- Hyattsville, MD (18 miles from Gaithersburg, MD)
- 7 hours ago
La Clínica del Pueblo Job Description Job Title: Contact Center Agent Department: Patient Services Supervisor: Health Center Manager Location: On-Site Hyattsville, MD Classification: Non-Exempt...
Call Center Representative (Temporary)
- Washington, DC (18 miles from Gaithersburg, MD)
- 19 hours ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 19 hours ago
Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote WorkCustomer Service Call Center Representative
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
Essential duties and responsibilities Acts as first level of contact in a high volume inbound customer service call center; Listens carefully to caller to identify needs, replies to caller’s...
Call Center Representative - Primary Care
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 1 day ago
- Silver Spring, MD (12 miles from Gaithersburg, MD)
- 1 day ago
Telephone call center experience helpful....
- Rockville, MD (4 miles from Gaithersburg, MD)
- 4 days ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 4 days ago
Contact Center Representative Location: Rockville, MD (100% On-Site to Start) Type: Contract-to-Hire | Full-Time Pay Rate: $21-$25/hour Addison Group is partnering with our client to hire a...
Call Center Representative II (Mutual Funds, Inbound)
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 days ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 5 days ago
Company: SS&C Technologies Location: DC Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 6 days ago
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 6 days ago
About the Role Total Wine & More is seeking a Customer Care Associate to join our Customer Care Center team. You will work with our guests and store teams by phone, email, live chat, and social...
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 6 days ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 6 days ago
PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting...
Call Center Representative-SCA
- McLean, VA (14 miles from Gaithersburg, MD)
- 19 days ago
- McLean, VA (14 miles from Gaithersburg, MD)
- 19 days ago
Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team....
Bilingual Call Center Representative
- McLean, VA (14 miles from Gaithersburg, MD)
- 21 days ago
- McLean, VA (14 miles from Gaithersburg, MD)
- 21 days ago
Qualifications: 4+ years of PROGRESSIVE call center experience with a focus on customer service. Associates or Bachelor's degree HIGHLY preferred....
Student Central Representative (Call Center)
- Catonsville, MD (24 miles from Gaithersburg, MD)
- 28 days ago
- Catonsville, MD (24 miles from Gaithersburg, MD)
- 28 days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (24 miles from Gaithersburg, MD)
- 29 days ago
- Hanover, MD (24 miles from Gaithersburg, MD)
- 29 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Intake Call Center Representative
- Columbia, MD (16 miles from Gaithersburg, MD)
- 30+ days ago
- Columbia, MD (16 miles from Gaithersburg, MD)
- 30+ days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 30+ days ago
- Bethesda, MD (11 miles from Gaithersburg, MD)
- 30+ days ago
Team Ivyhill (Ivyhill Technologies, LLC and Zimmerman Associates, Inc.) is currently seeking to hire**Call Center Agents** to support its contract with the Integrated Referral Management and...
- Chevy Chase, MD (12 miles from Gaithersburg, MD)
- 30+ days ago
- Chevy Chase, MD (12 miles from Gaithersburg, MD)
- 30+ days ago
Eye Doctors of Washington has an exciting career opportunity for a Call Center Representative. We are a progressive, multi-location, fast-paced ophthalmology practice....
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Gaithersburg, MD
Highest Education Level
Call Center Representatives in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »