Customer Service Representative Jobs in Gaithersburg, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cherrydale Vet Clinic
- Arlington, VA (16 miles from Gaithersburg, MD)
- 14 days ago
- Cherrydale Vet Clinic
- Arlington, VA (16 miles from Gaithersburg, MD)
- 14 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Customer Service Specialist - TS/SCI with Poly
- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 7 days ago
- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 7 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
- Capitol Heights, MD (19 miles from Gaithersburg, MD)
- 1 hour ago
- Capitol Heights, MD (19 miles from Gaithersburg, MD)
- 1 hour ago
Rexel USA is recognized as a Great Place to Work! Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt &...
Sales & Customer Service Associate
- Reston, VA (15 miles from Gaithersburg, MD)
- 1 hour ago
- Reston, VA (15 miles from Gaithersburg, MD)
- 1 hour ago
Overview Where Better Careers Begin! Massage Envy Reston North Point 1412 Northpoint Village Ctr Reston VA 20194 Do you have a passion for helping others? At the Massage Reston North Point...
Bilingual Customer Service Rep -Call Center
- Beltsville, MD (17 miles from Gaithersburg, MD)
- 7 hours ago
- Beltsville, MD (17 miles from Gaithersburg, MD)
- 7 hours ago
Join our team and discover why we are a top veteran employer and Certified Great Place to Work™ Agile Decision Sciences is seeking a Bilingual Customer Service Representative with call center experience...
Pharmacy Customer Service Associate
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 7 hours ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 7 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Clarksville, MD (13 miles from Gaithersburg, MD)
- 7 hours ago
- Clarksville, MD (13 miles from Gaithersburg, MD)
- 7 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Columbia, MD (16 miles from Gaithersburg, MD)
- 8 hours ago
- Columbia, MD (16 miles from Gaithersburg, MD)
- 8 hours ago
Job Description The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the appropriate...
Automotive Customer Service Representative
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 9 hours ago
- Fairfax, VA (22 miles from Gaithersburg, MD)
- 9 hours ago
Automotive Customer Service Advisor - starting at $15.00/hr. plus incentives! Full Time and Part Time Increase your wages through completion of in house, paid training No experience necessary!...
Customer Service Representative. Member Services Call Center
- Fulton, MD (13 miles from Gaithersburg, MD)
- 16 hours ago
- Fulton, MD (13 miles from Gaithersburg, MD)
- 16 hours ago
CUSTOMER SERVICE REPRESENTATIVE. MEMBER SERVICES CALL CENTER IN FULTON, MD, USA!...
Remote Work- Alexandria, VA (23 miles from Gaithersburg, MD)
- 19 hours ago
- Alexandria, VA (23 miles from Gaithersburg, MD)
- 19 hours ago
ESSENTIAL FUNCTIONS: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing...
- Greenbelt, MD (18 miles from Gaithersburg, MD)
- 1 day ago
- Greenbelt, MD (18 miles from Gaithersburg, MD)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A career at Banfield means...
Customer Service Specialist - TS/SCI with Poly NEW
- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 1 day ago
- Annapolis Junction, MD (20 miles from Gaithersburg, MD)
- 1 day ago
Customer Service Specialist - TS/SCI with Poly General Dynamics Information Technology Yesterday Top Secret Unspecified Polygraph Business - Support Annapolis Junction, MD (ON-SITE/OFFICE)...
Advisor 1, Car Care Customer Service & Sales
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
- Rockville, MD (4 miles from Gaithersburg, MD)
- 1 day ago
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the...
Customer Service Representative (FBI BOC)
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
- Washington, DC (18 miles from Gaithersburg, MD)
- 1 day ago
Job Title: Customer Service Representative (FBI BOC) Job Summary: EMCOR Government Services is seeking a Customer Service Representative who will provide superb customer service assistance in support...
Demographic Data for Gaithersburg, MD
Moving to Gaithersburg, MD? Find some basic demographic data about Gaithersburg, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Gaithersburg, MD
Highest Education Level
Customer Service Representatives in Gaithersburg, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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