Customer Service Manager Jobs in Edgewood, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Glen Burnie, MD (23 miles from Edgewood, MD)
- 2 hours ago
- Glen Burnie, MD (23 miles from Edgewood, MD)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 hours ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Baltimore, MD (20 miles from Edgewood, MD)
- 12 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 12 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Customer Care Coordinator Customer Care Coordinator
- Edgewood, MD
- 12 days ago
- Edgewood, MD
- 12 days ago
Customer Care Coordinator Leidos 4.1 ( ) Edgewood, MD Why you should apply for a job to Leidos : 4.1/5 in overall job satisfaction 4.3/5 in supportive management 70% say women are treated fairly...
Client Services Coordinator - Marketing Client Services Coordinator - Marketing
- Baltimore, MD (20 miles from Edgewood, MD)
- 12 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 12 days ago
Client Services Coordinator - Marketing CBRE 3.2 ( ) Baltimore, MD Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
- Rosedale, MD (12 miles from Edgewood, MD)
- 17 days ago
- Rosedale, MD (12 miles from Edgewood, MD)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Assistant Customer Experience Manager
- Halethorpe, MD (24 miles from Edgewood, MD)
- 21 days ago
- Halethorpe, MD (24 miles from Edgewood, MD)
- 21 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Baltimore, MD (20 miles from Edgewood, MD)
- 21 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 21 days ago
Job Title: Industrial Account Manager Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive...
- Nottingham, MD (10 miles from Edgewood, MD)
- 25 days ago
- Nottingham, MD (10 miles from Edgewood, MD)
- 25 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Towson, MD (18 miles from Edgewood, MD)
- 25 days ago
- Towson, MD (18 miles from Edgewood, MD)
- 25 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
- Rosedale, MD (12 miles from Edgewood, MD)
- 26 days ago
- Rosedale, MD (12 miles from Edgewood, MD)
- 26 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Baltimore, MD (20 miles from Edgewood, MD)
- 28 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 28 days ago
Interested candidates should email their resume and cover letter to ..., attention Laura Starsoneck. Position Title: Client Services Coordinator Position Type: Part-Time FLSA Classification:...
Sr. Customer Success Manager - MSUITE FAB
- Towson, MD (18 miles from Edgewood, MD)
- 30+ days ago
- Towson, MD (18 miles from Edgewood, MD)
- 30+ days ago
Sr. Customer Success Manager MSUITE FAB Remote (with travel to fabrication shops across the US) Come build something that matters. It takes great people to achieve greatness. People with a sense...
- Towson, MD (18 miles from Edgewood, MD)
- 30+ days ago
- Towson, MD (18 miles from Edgewood, MD)
- 30+ days ago
center experience required Must be detail-oriented and able to adapt to change productively Demonstrated ability to manage challenging customer interactions professionally Must be able to coordinate...
Demographic Data for Edgewood, MD
Moving to Edgewood, MD? Find some basic demographic data about Edgewood, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Edgewood, MD
Highest Education Level
Customer Service Managers in Edgewood, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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