Call Center Representative Jobs in Edgewood, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Part Time
- Baltimore, MD (20 miles from Edgewood, MD)
- 2 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 2 days ago
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 3 days ago
MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...
Call Center Operator - Cardiology
- Baltimore, MD (20 miles from Edgewood, MD)
- 14 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 14 days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
- Sparks Glencoe, MD (22 miles from Edgewood, MD)
- 20 days ago
- Sparks Glencoe, MD (22 miles from Edgewood, MD)
- 20 days ago
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job...
Call Center Operator - Healthcare
- Glen Burnie, MD (23 miles from Edgewood, MD)
- 22 days ago
- Glen Burnie, MD (23 miles from Edgewood, MD)
- 22 days ago
Summary This position supports our Ellicott City & Glen Burnie Locations, On-Site Workplace is at Mercy Personal Physicians at Glen Burnie The Call Center Operator / Practice Communications...
- Baltimore, MD (20 miles from Edgewood, MD)
- 27 days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 27 days ago
AND Experience: Have one year of experience as a Call Center Trainee or two years of experience as a Call Center Representative in a Call Center environment Including the operation of a computer terminal...
Student Central Representative (Call Center)
- Baltimore, MD (20 miles from Edgewood, MD)
- 30+ days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 30+ days ago
Class Description The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for...
- White Marsh, MD (6 miles from Edgewood, MD)
- 30+ days ago
- White Marsh, MD (6 miles from Edgewood, MD)
- 30+ days ago
We are a family owned and operated business with a new call center located in White Marsh MD! We are looking for outgoing members to join our team as call center agents! Call Center Sales Agent...
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
Represents and provides information about the EA schools to prospective students via the telephone. Essential Duties and Responsibilities: Transfers phone calls to appropriate campus Provides...
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
- Baltimore, MD (20 miles from Edgewood, MD)
- 90+ days ago
Job Summary This role will be responsible for coordination of patient flow over the telephone, greeting patients in a prompt and courtesy manner and being a patient advocate in term of...
Demographic Data for Edgewood, MD
Moving to Edgewood, MD? Find some basic demographic data about Edgewood, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Edgewood, MD
Highest Education Level
Call Center Representatives in Edgewood, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Typing
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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