Customer Service Manager Jobs in Cockeysville, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Glen Burnie, MD (22 miles from Cockeysville, MD)
- 2 hours ago
- Glen Burnie, MD (22 miles from Cockeysville, MD)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Baltimore, MD (13 miles from Cockeysville, MD)
- 3 hours ago
- Baltimore, MD (13 miles from Cockeysville, MD)
- 3 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Baltimore, MD (13 miles from Cockeysville, MD)
- 3 days ago
- Baltimore, MD (13 miles from Cockeysville, MD)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Client Services Coordinator
- Columbia, MD (22 miles from Cockeysville, MD)
- 5 days ago
- Columbia, MD (22 miles from Cockeysville, MD)
- 5 days ago
Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our...
- Hanover, MD (22 miles from Cockeysville, MD)
- 8 days ago
- Hanover, MD (22 miles from Cockeysville, MD)
- 8 days ago
Lead the Way as a Customer Success Manager! Are you passionate about helping customers and building strong relationships? Join us as a Customer Success Manager! You'll be the go-to person for our...
FT Assistant Manager Customer Service
- Woodbine, MD (24 miles from Cockeysville, MD)
- 9 days ago
- Woodbine, MD (24 miles from Cockeysville, MD)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 272682 Address: USA-MD-Woodbine-705 Lisbon Center Drive Store Code: Store 02611 Front End (7234929) Food Lion has been providing an...
- Baltimore, MD (13 miles from Cockeysville, MD)
- 12 days ago
- Baltimore, MD (13 miles from Cockeysville, MD)
- 12 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Customer Care Coordinator Customer Care Coordinator
- Edgewood, MD (20 miles from Cockeysville, MD)
- 12 days ago
- Edgewood, MD (20 miles from Cockeysville, MD)
- 12 days ago
Customer Care Coordinator Leidos 4.1 ( ) Edgewood, MD Why you should apply for a job to Leidos : 4.1/5 in overall job satisfaction 4.3/5 in supportive management 70% say women are treated fairly...
Client Services Coordinator - Marketing Client Services Coordinator - Marketing
- Baltimore, MD (13 miles from Cockeysville, MD)
- 12 days ago
- Baltimore, MD (13 miles from Cockeysville, MD)
- 12 days ago
Client Services Coordinator - Marketing CBRE 3.2 ( ) Baltimore, MD Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by...
Systems & Client Services Manager
- Westminster, MD (17 miles from Cockeysville, MD)
- 12 days ago
- Westminster, MD (17 miles from Cockeysville, MD)
- 12 days ago
Systems & Client Services Manager Information Pay Range (Grade): $88,255 - $158,850 (A600) Employment Type: Full-Time, 40 hours per week Organization: Technology Services - Client/System Services...
- Rosedale, MD (13 miles from Cockeysville, MD)
- 17 days ago
- Rosedale, MD (13 miles from Cockeysville, MD)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Assistant Customer Experience Manager
- Halethorpe, MD (17 miles from Cockeysville, MD)
- 21 days ago
- Halethorpe, MD (17 miles from Cockeysville, MD)
- 21 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Baltimore, MD (13 miles from Cockeysville, MD)
- 21 days ago
- Baltimore, MD (13 miles from Cockeysville, MD)
- 21 days ago
Job Title: Industrial Account Manager Job Objective: To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive...
- Nottingham, MD (11 miles from Cockeysville, MD)
- 25 days ago
- Nottingham, MD (11 miles from Cockeysville, MD)
- 25 days ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
- Towson, MD (6 miles from Cockeysville, MD)
- 25 days ago
- Towson, MD (6 miles from Cockeysville, MD)
- 25 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Demographic Data for Cockeysville, MD
Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cockeysville, MD
Highest Education Level
Customer Service Managers in Cockeysville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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