Customer Service Representative Jobs in Cockeysville, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 160 Jobs

Customer Service Associate

Bel Air, MD (16 miles from Cockeysville, MD)
4 days ago

Bel Air, MD (16 miles from Cockeysville, MD)
4 days ago

Starting hiring pay at: 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...

Customer Service Return Lane Agent

Hanover, MD (22 miles from Cockeysville, MD)
2 hours ago

Hanover, MD (22 miles from Cockeysville, MD)
2 hours ago

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...

Customer Service Delivery Advocate

Baltimore, MD (13 miles from Cockeysville, MD)
12 hours ago

Baltimore, MD (13 miles from Cockeysville, MD)
12 hours ago

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...

Customer Service Representative

Elkridge, MD (20 miles from Cockeysville, MD)
1 day ago

Elkridge, MD (20 miles from Cockeysville, MD)
1 day ago

We are looking to add a Customer Service Representative to our team at TK-9!...

Customer Service Representative

Baltimore, MD (11 miles from Cockeysville, MD)
1 day ago

Baltimore, MD (11 miles from Cockeysville, MD)
1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative / Teller - $5

Baltimore, MD (13 miles from Cockeysville, MD)
1 day ago

Baltimore, MD (13 miles from Cockeysville, MD)
1 day ago

FVCbank Customer Service Representative/Teller - Job Description Title: Customer Service Representative/Teller Department(s): Branch / Baltimore Reports to: VP / Business Development / Branch Manager...

Customer Service Tailor

Randallstown, MD (11 miles from Cockeysville, MD)
1 day ago

Randallstown, MD (11 miles from Cockeysville, MD)
1 day ago

The Customer Service Tailor is responsible for hand stitching, embellishing, finishing, handling and packaging garments while also serving as the first point of contact for clients. This role...

Retail Customer Service Specialist

Bel Air, MD (16 miles from Cockeysville, MD)
2 days ago

Bel Air, MD (16 miles from Cockeysville, MD)
2 days ago

At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...

Customer Service Associate - Temporary

Phoenix, MD (4 miles from Cockeysville, MD)
2 days ago

Phoenix, MD (4 miles from Cockeysville, MD)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate

Lutherville, MD (4 miles from Cockeysville, MD)
2 days ago

Lutherville, MD (4 miles from Cockeysville, MD)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Spa Sales & Customer Service Associate

Nottingham, MD (11 miles from Cockeysville, MD)
2 days ago

Nottingham, MD (11 miles from Cockeysville, MD)
2 days ago

Overview CALLING ALL SALES AND CUSTOMER SERVICE SPECIALISTS Massage Envy White Marsh Do you love helping others? Are you a sales and customer service superstar who wants to use your powers for...

Customer Service Associate I

Brooklyn, MD (18 miles from Cockeysville, MD)
2 days ago

Brooklyn, MD (18 miles from Cockeysville, MD)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate

Perry Hall, MD (13 miles from Cockeysville, MD)
2 days ago

Perry Hall, MD (13 miles from Cockeysville, MD)
2 days ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Customer Service Desk Associate - PT

Baltimore, MD (13 miles from Cockeysville, MD)
3 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
3 days ago

Customer Service Desk Associate - PT 3.3 3.3 out of 5 stars Baltimore, MD From $15.50 an hour - Part-time Boscov's Department Store 1,570 reviews From $15.50 an hour - Part-time Retail Customer...

Prospect Customer Service Agent PT - BWI

Baltimore, MD (13 miles from Cockeysville, MD)
3 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
3 days ago

General information Job Title Prospect Customer Service Agent PT - BWI Date Friday, June 20, 2025 Entity Prospect International Airport Services State Maryland City Baltimore Base Pay Rate: $...

View all 160 jobs

Demographic Data for Cockeysville, MD

Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Cockeysville, MD

Local

National

Total Population

26,156

Number of Businesses

992

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Cockeysville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Cockeysville, MD offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Cockeysville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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