Customer Service Representative Jobs in Cockeysville, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 113 Jobs

Customer Service Representative

Baltimore, MD (13 miles from Cockeysville, MD)
1 hour ago

Baltimore, MD (13 miles from Cockeysville, MD)
1 hour ago

Service Coordinator Curtis Power Solutions Baltimore, MD Compensation contingent on experience and skill level beginning at $50,000+ Curtis Power Solutions, a subsidiary of Indel Power Group, has...

Tag & Title Coordinator (In-Store Sales and Customer Service)

Columbia, MD (22 miles from Cockeysville, MD)
8 hours ago

Columbia, MD (22 miles from Cockeysville, MD)
8 hours ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

Clinical Customer Service Rep - Cardiac Surgery Stepdown

Baltimore, MD (13 miles from Cockeysville, MD)
11 hours ago

Baltimore, MD (13 miles from Cockeysville, MD)
11 hours ago

Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Clinical Customer Service Representative enhances service...

Manager, Sales and Customer Service

Columbia, MD (22 miles from Cockeysville, MD)
21 hours ago

Columbia, MD (22 miles from Cockeysville, MD)
21 hours ago

Id : 74670, Title : Manager, Sales and Customer Service, Category : Stores, RequisitionType : Professional, JobGrade : null, RequisitionId : ...886, ExternalPostedStartDate : 2025-04-29T18:54:41...

Customer Service Representative

Hunt Valley, MD
1 day ago

Hunt Valley, MD
1 day ago

Overview Element has an opportunity for an Application Sales Engineer. In this role you will be responsible for conversion of more complex requests for quotes (RFQ's) to high quality bids and...

Client Services Representative -Commercial Accounts

Belcamp, MD (22 miles from Cockeysville, MD)
1 day ago

Belcamp, MD (22 miles from Cockeysville, MD)
1 day ago

Job Details Job Title: Client Services Representative -Commercial Accounts Salary: $17-$19/hr Location: Belcamp, MD Apply Now Job Description New Hire Signing Bonus after 120 Days!!! Immediate...

Customer Service Representative

Highlandtown, MD (16 miles from Cockeysville, MD)
2 days ago

Highlandtown, MD (16 miles from Cockeysville, MD)
2 days ago

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...

Customer Service Representative

Baltimore, MD (13 miles from Cockeysville, MD)
2 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
2 days ago

Belts Logistics Services in business over 165 years has an immediate opening for a Customer Service Representative with experience using RF scanners, label printers and must have great muti-tasking...

Deli Customer Service

Owings Mills, MD (8 miles from Cockeysville, MD)
2 days ago

Owings Mills, MD (8 miles from Cockeysville, MD)
2 days ago

Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 9pm Age Requirement: Must be 18 years...

Sales & Customer Service Associate

Westminster, MD (17 miles from Cockeysville, MD)
2 days ago

Westminster, MD (17 miles from Cockeysville, MD)
2 days ago

Overview Where Better Careers Begin! Massage Envy Westminster-MD, 140 Englar RD, Ste 21 Do you have a passion for helping others? At the Massage Envy Westminster-MD franchise, we support and...

Delivery Station Customer Service Associate

Edgewood, MD (20 miles from Cockeysville, MD)
2 days ago

Edgewood, MD (20 miles from Cockeysville, MD)
2 days ago

At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...

Retail Loss Prevention Customer Service Associate II

Cockeysville, MD
3 days ago

Cockeysville, MD
3 days ago

HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...

Medical Screener - Reception Technician (Customer Service)

Glen Burnie, MD (22 miles from Cockeysville, MD)
3 days ago

Glen Burnie, MD (22 miles from Cockeysville, MD)
3 days ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Sub Shop Customer Service

Owings Mills, MD (8 miles from Cockeysville, MD)
3 days ago

Owings Mills, MD (8 miles from Cockeysville, MD)
3 days ago

Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts start as early as 5am Age Requirement: Must be...

Pharmacy Customer Service Associate

Brooklyn, MD (18 miles from Cockeysville, MD)
3 days ago

Brooklyn, MD (18 miles from Cockeysville, MD)
3 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

View all 113 jobs

Demographic Data for Cockeysville, MD

Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Cockeysville, MD

Local

National

Total Population

26,156

Number of Businesses

992

City Size

Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Cockeysville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Cockeysville, MD offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Cockeysville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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