Call Center Representative Jobs in Cockeysville, MD

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 25 Jobs

Medical Contact Center Agent

Baltimore, MD (13 miles from Cockeysville, MD)
1 day ago

Baltimore, MD (13 miles from Cockeysville, MD)
1 day ago

MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...

Uc Contact Center Agent I

Baltimore, MD (13 miles from Cockeysville, MD)
23 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
23 days ago

UC CONTACT CENTER AGENT I Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 89111 $17.00-$21.00 Experience...

Call Center Agent - (Tuesday - Saturday 2pm - 10:30pm)

Baltimore, MD (13 miles from Cockeysville, MD)
10 hours ago

Baltimore, MD (13 miles from Cockeysville, MD)
10 hours ago

. + 1+ Year of Call Center experience. + General PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills. + Keyboard-must type at least 35-40 wpm. + Excellent...

Call Center Operator - Healthcare

Lutherville, MD (4 miles from Cockeysville, MD)
13 hours ago

Lutherville, MD (4 miles from Cockeysville, MD)
13 hours ago

Summary The Call Center Operator / Practice Communications Coordinator's primary purpose is to serve as a scheduling liaison for patients between Maryland Family Care's primary care providers and...

Call Center Representative - Part Time

Catonsville, MD (16 miles from Cockeysville, MD)
14 hours ago

Catonsville, MD (16 miles from Cockeysville, MD)
14 hours ago

Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....

Call Center Representative - Part Time Community College of Baltimore County

Baltimore, MD (13 miles from Cockeysville, MD)
18 hours ago

Baltimore, MD (13 miles from Cockeysville, MD)
18 hours ago

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...

Client Support Specialist

Columbia, MD (22 miles from Cockeysville, MD)
2 days ago

Columbia, MD (22 miles from Cockeysville, MD)
2 days ago

Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...

Contact Center Representative

Baltimore, MD (13 miles from Cockeysville, MD)
2 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
2 days ago

Total Health Care, Inc. Job Class Specification/Job Description Title: Contact Center Representative Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Job Summary Reporting...

Lead Nurture Specialist (Call Center) FULLY REMOTE

Baltimore, MD (13 miles from Cockeysville, MD)
8 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
8 days ago

TekSystems is currently hiring for several FULLY REMOTE Call Center Representatives, this position would be on EST time zone and you must be flexible with the hours....

Remote Work

Client Relations Specialist

Baltimore, MD (13 miles from Cockeysville, MD)
10 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
10 days ago

Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...

Call Center Specialist I-Neurology

Baltimore, MD (13 miles from Cockeysville, MD)
11 days ago

Baltimore, MD (13 miles from Cockeysville, MD)
11 days ago

Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....

Contact Center Representative - Full-time - Maryland

Hanover, MD (22 miles from Cockeysville, MD)
12 days ago

Hanover, MD (22 miles from Cockeysville, MD)
12 days ago

Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...

Contact Center Representative -Part-time - Maryland

Hanover, MD (22 miles from Cockeysville, MD)
15 days ago

Hanover, MD (22 miles from Cockeysville, MD)
15 days ago

Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...

Uc Contact Center Agent I Lbhmg

Owings Mills, MD (8 miles from Cockeysville, MD)
30+ days ago

Owings Mills, MD (8 miles from Cockeysville, MD)
30+ days ago

UC CONTACT CENTER AGENT I LBHMG Location Owings Mills, MD Facility METROPOLITAN PHYSICIANS Schedule - Shift - Hours Full-time - Day shift - 8:00am-5:30pm Job Category Clerical/Administrative Req #...

Call Center Operator

Baltimore, MD (13 miles from Cockeysville, MD)
30+ days ago

Baltimore, MD (13 miles from Cockeysville, MD)
30+ days ago

Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...

View all 25 jobs

Demographic Data for Cockeysville, MD

Moving to Cockeysville, MD? Find some basic demographic data about Cockeysville, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Cockeysville, MD

Local

National

Total Population

26,156

Number of Businesses

992

City Size

Medium

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Cockeysville, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Cockeysville, MD offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Cockeysville, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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