Customer Service Manager Jobs in Baltimore, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As the Customer Service Manager, you are the leader and expert of all customer service and administrative functions within your business unit....
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Area Customer Service Coordinator **Summary:** Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients....
Customer Experience Manager Full Time
- Bowie, MD (21 miles from Baltimore, MD)
- 2 days ago
- Bowie, MD (21 miles from Baltimore, MD)
- 2 days ago
Store - DC-BOWIE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Client Service Coordinator - 005022
- Ellicott City, MD (9 miles from Baltimore, MD)
- 2 days ago
- Ellicott City, MD (9 miles from Baltimore, MD)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Cockeysville, MD (13 miles from Baltimore, MD)
- 2 days ago
- Cockeysville, MD (13 miles from Baltimore, MD)
- 2 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager - Victoria's Secret - Annapolis - Annapolis, MD
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 3 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Halethorpe, MD (4 miles from Baltimore, MD)
- 4 days ago
- Halethorpe, MD (4 miles from Baltimore, MD)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 6 days ago
Company & Culture Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision...
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
PRP Client Service Coordinator
- Glen Burnie, MD (8 miles from Baltimore, MD)
- 10 days ago
- Glen Burnie, MD (8 miles from Baltimore, MD)
- 10 days ago
PRP Client Services Coordinator Hourly Rate: $16.00 - $18.00 Status: Full-time, hourly, non-exempt Empowering Minds is a human services agency dedicated to improving the social functioning of...
Diverse and collaborative working environment Affordable and comprehensive benefits package Employee and Dependent Tuition Assistance The Revenue Cycle Management Customer Services Manager is responsible...
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to...
Customer Service Coordinator/Dispatcher
- Windsor Mill, MD (8 miles from Baltimore, MD)
- 14 days ago
- Windsor Mill, MD (8 miles from Baltimore, MD)
- 14 days ago
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software....
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Baltimore, MD
Highest Education Level
Customer Service Managers in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »