Call Center Representative Jobs in Baltimore, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Representative - Revenue Examiner I (Taxpayer Services Division)
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 hours ago
Bilingual Call Center Representative - Revenue Examiner I Taxpayer Services Division Recruitment #2......
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division)
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 7 hours ago
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) Taxpayer Services Division Recruitment #2......
Work Location : onsite in Baltimore, MD At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel...
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Taxpayer Services Division) - #25-000123-0008
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
- Baltimore, MD
- 2 days ago
- Baltimore, MD
- 2 days ago
Introduction OPEN TO ALL QUALIFIED APPLICANTS This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (10 miles from Baltimore, MD)
- 2 days ago
- Hanover, MD (10 miles from Baltimore, MD)
- 2 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Inbound Call Center Representative- Burtonsville
- Burtonsville, MD (20 miles from Baltimore, MD)
- 3 days ago
- Burtonsville, MD (20 miles from Baltimore, MD)
- 3 days ago
Added - 08/12/25Inbound Call Center Representative- Burtonsville Administrative & ClericalBurtonsville, Maryland | Submit your Resume Job DescriptionWE HAVE THE JOB FOR YOU!...
Call Center Representative -- SALES
- Cockeysville, MD (13 miles from Baltimore, MD)
- 11 days ago
- Cockeysville, MD (13 miles from Baltimore, MD)
- 11 days ago
Call Center Representative -- SALES (Hunt Valley) Sunrise Group compensation: $40,000-$100,000 employment type: experience level: entry level job title: Call Center Representative Sunrise Group is a...
Summary JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH...
Intake Call Center Representative
- Columbia, MD (15 miles from Baltimore, MD)
- 14 days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 14 days ago
As an Intake Call Center Representative, you'll be an essential part of our administrative support team....
Client Support Specialist - Greater Baltimore, MD Area
- Towson, MD (7 miles from Baltimore, MD)
- 25 days ago
- Towson, MD (7 miles from Baltimore, MD)
- 25 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Call Center Representative (Hybrid after 90 days)
- Annapolis, MD (21 miles from Baltimore, MD)
- 30+ days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 30+ days ago
Under the direction of call center management, provides customer service via telephone to patients in need of care....
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
Call Center REP (Medical Billing and Collections)
- Owings Mills, MD (13 miles from Baltimore, MD)
- 45+ days ago
- Owings Mills, MD (13 miles from Baltimore, MD)
- 45+ days ago
Call Center REP (Medical Billing and Collections) Seeking a Call Center Representative who has supported a Billing, Reconciliation and Collections departments within Call Center environment inside a...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Baltimore, MD
Highest Education Level
Call Center Representatives in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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