Call Center Representative Jobs in Baltimore, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
MEDICAL CONTACT CENTER AGENT Baltimore, MD SINAI CORPORATE Full-time w/Weekend Commitment - Day/Evening Shift - 11:00am-7:30pm Clerical/Administrative 83972 $16.00-$21.00 Experience based Posted:...
UC CONTACT CENTER AGENT I Baltimore, MD SINAI CORPORATE PHYSICIAN REFERRAL & Full-time w/Weekend Commitment - Night shift - 10:30pm-7:00am Clerical/Administrative 89111 $17.00-$21.00 Experience...
Call Center Representative - Part Time
- Catonsville, MD (6 miles from Baltimore, MD)
- 1 hour ago
- Catonsville, MD (6 miles from Baltimore, MD)
- 1 hour ago
Center Representative must: Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone....
Call Center Representative - Part Time Community College of Baltimore County
- Baltimore, MD
- 5 hours ago
- Baltimore, MD
- 5 hours ago
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
- Columbia, MD (15 miles from Baltimore, MD)
- 1 day ago
Job Summary: CLIENT SUPPORT SPECIALIST Location: Work from home, District of Columbia, Maryland, Virginia and North Carolina Division: Ticketmaster US Line Manager: Area Manager Contract Terms:...
Remote Call Center Rep (MUST LIVE IN MD)
- Fulton, MD (18 miles from Baltimore, MD)
- 1 day ago
- Fulton, MD (18 miles from Baltimore, MD)
- 1 day ago
FULLY REMOTE BUT MUST LIVE WITHIN 1 HOUR TO FULTON, MD Description Description: Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate,...
Remote WorkTotal Health Care, Inc. Job Class Specification/Job Description Title: Contact Center Representative Grade: TBD FLSA: Non-Exempt Financial Disclosure: May be required to file Job Summary Reporting...
Lead Nurture Specialist (Call Center) FULLY REMOTE
- Baltimore, MD
- 7 days ago
- Baltimore, MD
- 7 days ago
TekSystems is currently hiring for several FULLY REMOTE Call Center Representatives, this position would be on EST time zone and you must be flexible with the hours....
Remote Work- Fulton, MD (18 miles from Baltimore, MD)
- 8 days ago
- Fulton, MD (18 miles from Baltimore, MD)
- 8 days ago
Our client is a leading healthcare organization with an upcoming class for Call Center Representatives in Fulton, MD....
Client Relations Specialist Baltimore, MD Simply Put, A Great Place to Work Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure...
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position....
Summary Responsibilities The Call Center Operator / Practice Communications Coordinator will be the initial point of contact for all patients and this interaction will function as a key component...
Contact Center Representative - Full-time - Maryland
- Hanover, MD (10 miles from Baltimore, MD)
- 12 days ago
- Hanover, MD (10 miles from Baltimore, MD)
- 12 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (10 miles from Baltimore, MD)
- 14 days ago
- Hanover, MD (10 miles from Baltimore, MD)
- 14 days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
Sr Email/Chat Contact Center Representative - Banking Support
- Annapolis, MD (21 miles from Baltimore, MD)
- 16 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Baltimore, MD
Highest Education Level
Call Center Representatives in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »