Customer Service Representative Jobs in Baltimore, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 148 Jobs

Bilingual Customer Service Specialist (Spanish)

Clarksville, MD (18 miles from Baltimore, MD)
27 days ago

Clarksville, MD (18 miles from Baltimore, MD)
27 days ago

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and...

Customer Service Representative

Baltimore, MD
moments ago

Baltimore, MD
moments ago

Service Coordinator Curtis Power Solutions Baltimore, MD Compensation contingent on experience and skill level beginning at $50,000+ Curtis Power Solutions, a subsidiary of Indel Power Group, has...

Tag & Title Coordinator (In-Store Sales and Customer Service)

Columbia, MD (15 miles from Baltimore, MD)
8 hours ago

Columbia, MD (15 miles from Baltimore, MD)
8 hours ago

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...

Clinical Customer Service Rep - Cardiac Surgery Stepdown

Baltimore, MD
11 hours ago

Baltimore, MD
11 hours ago

Employee and Dependent Tuition Assistance Career growth and development Affordable and comprehensive benefits package Position Summary: The Clinical Customer Service Representative enhances service...

Manager, Sales and Customer Service

Columbia, MD (15 miles from Baltimore, MD)
20 hours ago

Columbia, MD (15 miles from Baltimore, MD)
20 hours ago

Id : 74670, Title : Manager, Sales and Customer Service, Category : Stores, RequisitionType : Professional, JobGrade : null, RequisitionId : ...886, ExternalPostedStartDate : 2025-04-29T18:54:41...

Customer Service Representative,Member Svc Call Center

Fulton, MD (18 miles from Baltimore, MD)
21 hours ago

Fulton, MD (18 miles from Baltimore, MD)
21 hours ago

Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully...

Remote Work

Customer Service Representative

Annapolis, MD (21 miles from Baltimore, MD)
21 hours ago

Annapolis, MD (21 miles from Baltimore, MD)
21 hours ago

Role/Responsibilities/Project: We are seeking a detail-oriented and customer-focused Customer Service Representative with a minimum of 3 years of experience in customer service....

Customer Service Representative

Hunt Valley, MD (13 miles from Baltimore, MD)
1 day ago

Hunt Valley, MD (13 miles from Baltimore, MD)
1 day ago

Overview Element has an opportunity for an Application Sales Engineer. In this role you will be responsible for conversion of more complex requests for quotes (RFQ's) to high quality bids and...

Customer Service Representative

Odenton, MD (17 miles from Baltimore, MD)
1 day ago

Odenton, MD (17 miles from Baltimore, MD)
1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Part Time Customer Service Clerk

Bowie, MD (21 miles from Baltimore, MD)
1 day ago

Bowie, MD (21 miles from Baltimore, MD)
1 day ago

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...

Client Service Associate

Annapolis, MD (21 miles from Baltimore, MD)
1 day ago

Annapolis, MD (21 miles from Baltimore, MD)
1 day ago

At Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency....

Part Time Customer Service Representative (remote)

Annapolis, MD (21 miles from Baltimore, MD)
1 day ago

Annapolis, MD (21 miles from Baltimore, MD)
1 day ago

PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....

Remote Work

Client Services Representative -Commercial Accounts

Belcamp, MD (24 miles from Baltimore, MD)
1 day ago

Belcamp, MD (24 miles from Baltimore, MD)
1 day ago

Job Details Job Title: Client Services Representative -Commercial Accounts Salary: $17-$19/hr Location: Belcamp, MD Apply Now Job Description New Hire Signing Bonus after 120 Days!!! Immediate...

Customer Service Representative

Baltimore, MD
2 days ago

Baltimore, MD
2 days ago

Belts Logistics Services in business over 165 years has an immediate opening for a Customer Service Representative with experience using RF scanners, label printers and must have great muti-tasking...

Deli Customer Service

Owings Mills, MD (13 miles from Baltimore, MD)
2 days ago

Owings Mills, MD (13 miles from Baltimore, MD)
2 days ago

Location: 10100 Reisterstown Rd Owings Mills, MD 21117 Availability Requirement for this role: Afternoon, Evening (including weekends).Shifts end as late as 9pm Age Requirement: Must be 18 years...

View all 148 jobs

Demographic Data for Baltimore, MD

Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.

Median Age

Average Household Income

Home Value vs Household Income in Baltimore, MD

Local

National

Total Population

606,269

Number of Businesses

12,784

City Size

Large

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance service representative productivity and personalization in Omnichannel for Customer Service

With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Baltimore, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Baltimore, MD offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Baltimore, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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