Customer Service Manager Jobs in Annapolis, MD
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wawa
- Hyattsville, MD (22 miles from Annapolis, MD)
- 20 hours ago
- Hyattsville, MD (22 miles from Annapolis, MD)
- 20 hours ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonSr. Manager, Customer Care (Call Center)
- Washington Suburban Sanitary Commission
- Laurel, MD (19 miles from Annapolis, MD)
- 1 day ago
- Laurel, MD (19 miles from Annapolis, MD)
- 1 day ago
Functional Title: Sr. Manager, Customer Care (Call Center) Recruitment Category Type: Standard Functional Category: Customer Service Grade: GS.18 FLSA Status: Exempt Requisition Number: 26-0248...
In PersonAssistant Customer Experience Manager
- Weis
- Dundalk, MD (18 miles from Annapolis, MD)
- 1 day ago
- Dundalk, MD (18 miles from Annapolis, MD)
- 1 day ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...
In PersonCustomer Service Lead with Childcare or Child Education experience
- Triwave Solutions Inc
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
Customer Service Lead Role purpose Leads provider and family support operations across calls, email, voicemail, complaints, forms, escalations, multilingual coordination, and inquiry quality. Core...
In PersonPart-Time Customer Service Supervisor - BWI Airport
- PrimeFlight
- Baltimore, MD (21 miles from Annapolis, MD)
- 5 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- BWI Airport
- PrimeFlight
- Baltimore, MD (21 miles from Annapolis, MD)
- 5 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a...
In Person Part Time- Transdevna
- Capitol Heights, MD (17 miles from Annapolis, MD)
- 10 days ago
- Capitol Heights, MD (17 miles from Annapolis, MD)
- 10 days ago
Incumbent Customer Service Manager Transdev is looking for a Customer Service Manager to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing...
In Person- Wallenius Wilhelmsen
- Dundalk, MD (18 miles from Annapolis, MD)
- 10 days ago
- Dundalk, MD (18 miles from Annapolis, MD)
- 10 days ago
Customer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products. This position...
In PersonCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Whole Foods
- Silver Spring, MD (24 miles from Annapolis, MD)
- 12 days ago
- Silver Spring, MD (24 miles from Annapolis, MD)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
In Person- Five Below
- Gambrills, MD (6 miles from Annapolis, MD)
- 14 days ago
- Gambrills, MD (6 miles from Annapolis, MD)
- 14 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Bowie, MD (10 miles from Annapolis, MD)
- 15 days ago
- Bowie, MD (10 miles from Annapolis, MD)
- 15 days ago
Store - DC-BOWIE, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part Time8811- FT Customer Experience Manager
- Michaels Stores
- Annapolis, MD
- 15 days ago
- Annapolis, MD
- 15 days ago
Store - BALT-ANNAPOLIS, MD Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonField PLC Customer Support Manager
- Judge Group, Inc.
- Baltimore, MD (21 miles from Annapolis, MD)
- 16 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 16 days ago
Location: Baltimore, MD Salary: $95,000.00 USD Annually - $120,000.00 USD Annually Description: PLC Support Manager - PLC Support Manager will support customers using our industrial machinery....
In Person- Penske Truck Leasing
- Baltimore, MD (21 miles from Annapolis, MD)
- 19 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 19 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
In PersonAccount Director, Client Services
- Moore Holdings
- Lanham, MD (17 miles from Annapolis, MD)
- 19 days ago
- Lanham, MD (17 miles from Annapolis, MD)
- 19 days ago
The Account Director, Client Services plays a pivotal role on our Client Services team in our AudienceFirst Media (AFM) division. The AD is the key client relationship manager and focuses on the...
In PersonDemographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Annapolis, MD
Highest Education Level
Customer Service Managers in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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