Customer Service Representative Jobs in Annapolis, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Specialist - TS/SCI with Poly
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 30+ days ago
- Annapolis Junction, MD (16 miles from Annapolis, MD)
- 30+ days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Customer Service Associate - Temporary
- Brooklyn, MD (16 miles from Annapolis, MD)
- 8 hours ago
- Brooklyn, MD (16 miles from Annapolis, MD)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Silver Spring, MD (24 miles from Annapolis, MD)
- 8 hours ago
- Silver Spring, MD (24 miles from Annapolis, MD)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - FT
- Hanover, MD (15 miles from Annapolis, MD)
- 8 hours ago
- Hanover, MD (15 miles from Annapolis, MD)
- 8 hours ago
$16.10/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
- Hyattsville, MD (21 miles from Annapolis, MD)
- 12 hours ago
- Hyattsville, MD (21 miles from Annapolis, MD)
- 12 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Bilingual Customer Service Representative
- Columbia, MD (23 miles from Annapolis, MD)
- 16 hours ago
- Columbia, MD (23 miles from Annapolis, MD)
- 16 hours ago
. + 2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment. + Strong interpersonal skills, including the ability to interact with...
Branch Member Service Representative I/II
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
- Columbia, MD (23 miles from Annapolis, MD)
- 1 day ago
$1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO...
Member Service Representative I/II - Seton Branch
- Catonsville, MD (21 miles from Annapolis, MD)
- 1 day ago
- Catonsville, MD (21 miles from Annapolis, MD)
- 1 day ago
BRANCH LOCATION: Seton Branch 4801 Seton Drive Baltimore, MD ****INCLUDES SATURDAYS**** COMPANY SUMMARY: MECU is a not-for-profit financial institution committed to helping its members and...
GreenDrop Customer Service Attendant
- Ellicott City, MD (23 miles from Annapolis, MD)
- 1 day ago
- Ellicott City, MD (23 miles from Annapolis, MD)
- 1 day ago
GreenDrop** **Attendant** Pay Range: Our starting pay ranges from $16.50 to $20.63 **Savers Benefits** Geographic & job eligibility rules may apply **Healthcare Plans** Comprehensive coverage...
Company :** United Concordia Dental **Job Description :** **JOB SUMMARY** This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers...
The minimum salary for the Customer Service Representative position is $17.00 per hour and the maximum salary for the Customer Service Representative position is annually $17.00 per hour....
Customer Care Representative (Automotive) 10am-6:30pm EST
- Annapolis, MD
- 1 day ago
- Annapolis, MD
- 1 day ago
With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with...
Customer Service Associate - Customer Service Center
- Glenn Dale, MD (14 miles from Annapolis, MD)
- 1 day ago
- Glenn Dale, MD (14 miles from Annapolis, MD)
- 1 day ago
This position works an alternate schedule Schedule is 8am to 7pm, Saturday through Tuesday, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and...
Customer Service Associate - Full-time
- Dundalk, MD (18 miles from Annapolis, MD)
- 1 day ago
- Dundalk, MD (18 miles from Annapolis, MD)
- 1 day ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
- Millersville, MD (14 miles from Annapolis, MD)
- 1 day ago
- Millersville, MD (14 miles from Annapolis, MD)
- 1 day ago
The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas...
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Annapolis, MD
Highest Education Level
Customer Service Representatives in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Check Cashing
- Inbound
- Service Sales
- First In, First Out
- Payment Processing
- Asset Protection
- Order Entry
- Customer Support
- Baking
- Sales Leadership
- Courteous
- Willingness To Learn
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Listening
- Friendliness
- Retail
- Customer Relations
- Telephone Skills
- Military Background
- High School Diploma
- Driving
- Flexibility
- Filing
- Inventory Management
- Multitasking
- Policy Development
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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