Call Center Representative Jobs in Annapolis, MD
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Call Center Representative - Part Time Community College of Baltimore County
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must: Assist and provide information...
Call Center Agent - (Tuesday - Saturday 2pm - 10:30pm)
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 2 days ago
. + 1+ Year of Call Center experience. + General PC skills, including proficiency in the MS Office Suite, use of the internet and data entry skills. + Keyboard-must type at least 35-40 wpm. + Excellent...
Client Support Specialist - Greater Baltimore, MD Area
- Annapolis, MD
- 6 days ago
- Annapolis, MD
- 6 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
- Greenbelt, MD (17 miles from Annapolis, MD)
- 8 days ago
- Greenbelt, MD (17 miles from Annapolis, MD)
- 8 days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
- Baltimore, MD (21 miles from Annapolis, MD)
- 13 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 13 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
Call Center Representative (Hybrid after 90 days)
- Annapolis, MD
- 23 days ago
- Annapolis, MD
- 23 days ago
Under the direction of call center management, provides customer service via telephone to patients in need of care....
Call Center Representative - Part Time
- Baltimore, MD (21 miles from Annapolis, MD)
- 28 days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 28 days ago
Class Specific Essential Duties When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the PT-Call Center Representative must...
Student Central Representative (Call Center)
- Catonsville, MD (21 miles from Annapolis, MD)
- 45+ days ago
- Catonsville, MD (21 miles from Annapolis, MD)
- 45+ days ago
The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community for the following...
Call Center Operator - Healthcare
- Baltimore, MD (21 miles from Annapolis, MD)
- 60+ days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 60+ days ago
Summary Join Our Team at Mercy Medical Center - Now Hiring a Call Center Operator! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for...
Contact Center Representative -Part-time - Maryland
- Hanover, MD (15 miles from Annapolis, MD)
- 90+ days ago
- Hanover, MD (15 miles from Annapolis, MD)
- 90+ days ago
Min Compensation USD $17.50/Hr. Max Compensation USD $17.50/Hr. Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital...
- Baltimore, MD (21 miles from Annapolis, MD)
- 90+ days ago
- Baltimore, MD (21 miles from Annapolis, MD)
- 90+ days ago
Center Operations TITLE CODE: J4337 SCHEDULE : Full-time, Saturday - Wednesday 6:00am - 2:30pm DEFINITION: Operates, monitors, and responds to various phone calls and alarm systems including building...
Demographic Data for Annapolis, MD
Moving to Annapolis, MD? Find some basic demographic data about Annapolis, MD below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Annapolis, MD
Highest Education Level
Call Center Representatives in Annapolis, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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