Customer Service Manager Jobs in Sanford, ME
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Customer Service Manager Trainee (H)
- Hannaford Bros Co
- York, ME (17 miles from Sanford, ME)
- 7 days ago
- York, ME (17 miles from Sanford, ME)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 501663 Address: USA-ME-York-5 Hannaford Drive Store Code: Store 08384 Management (2741219) Hannaford Supermarkets started out as a...
In PersonFT Assistant Manager Customer Service
- Hannaford Bros Co
- Rochester, NH (15 miles from Sanford, ME)
- 7 days ago
- Rochester, NH (15 miles from Sanford, ME)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 502985 Address: USA-NH-Rochester-26 Lilac Mall #2 Store Code: Store 08317 Front End (5151706) Hannaford Supermarkets started out as a...
In Person- Whole Foods Market
- Portsmouth, NH (23 miles from Sanford, ME)
- 30+ days ago
- Portsmouth, NH (23 miles from Sanford, ME)
- 30+ days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonFT Customer Service Manager Trainee (H)
- Hannaford
- Scarborough, ME (24 miles from Sanford, ME)
- 30+ days ago
- Scarborough, ME (24 miles from Sanford, ME)
- 30+ days ago
at Hannaford in Scarborough, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 497642 USA Store Code: Store 08342 Management (2741169) Hannaford...
In PersonFT Assistant Manager Customer Service
- Hannaford
- Scarborough, ME (24 miles from Sanford, ME)
- 45+ days ago
- Scarborough, ME (24 miles from Sanford, ME)
- 45+ days ago
at Hannaford in Scarborough, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 496697 USA Store Code: Store 08451 Front End (5151806) Hannaford...
In PersonBuilding Automation Client Service Manager
- Siemens
- Portsmouth, NH (23 miles from Sanford, ME)
- 45+ days ago
- Portsmouth, NH (23 miles from Sanford, ME)
- 45+ days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
HybridDemographic Data for Sanford, ME
Moving to Sanford, ME? Find some basic demographic data about Sanford, ME below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Sanford, ME
Highest Education Level
Customer Service Managers in Sanford, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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