Customer Service Manager Jobs in Maine
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Category/Area of Expertise: Retail Operations Job Requisition: 504704 Address: USA-ME-Ellsworth-225 High Street Suite 1 Store Code: Store 08123 Front End (5151620) Hannaford Supermarkets started...
In PersonFT Assistant Manager Customer Service
- Hannaford Bros Co
- Blue Hill, ME
- 2 days ago
- Blue Hill, ME
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504234 Address: USA-ME-Blue Hill-15 South Street Store Code: Store 08452 Front End (5151808) Hannaford Supermarkets started out as a...
In Personat Oracle in Augusta, Maine, United States Job Description Job Description U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 501663 Address: USA-ME-York-5 Hannaford Drive Store Code: Store 08384 Management (2741219) Hannaford Supermarkets started out as a...
In PersonA World-Class Team BJs Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work...
In PersonAccount Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
- Res-Care, Inc.
- Portland, ME
- 12 days ago
- Portland, ME
- 12 days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services...
In Personat Sharecare in Augusta, Maine, United States Job Description Job Description: Job Summary: Effectively manage ongoing relationships with clients in portfolio and oversee Client Success Manager....
In PersonStore - Bangor, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonCustomer Service Lead (SDL Leadership)
- ASM Research, An Accenture Federal Services Compan
- Augusta, ME
- 19 days ago
- Augusta, ME
- 19 days ago
at ASM Research, An Accenture Federal Services Compan in Augusta, Maine, United States Job Description Position Overview The Customer Service Lead ( SDL Leadership) is responsible for overseeing...
In PersonFull-Time Customer Service Supervisor
- Kohl's Corp.
- Westbrook, ME
- 21 days ago
- Westbrook, ME
- 21 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeFT Customer Service Manager Trainee (H)
- Hannaford
- Yarmouth, ME
- 30+ days ago
- Yarmouth, ME
- 30+ days ago
at Hannaford in Yarmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 497556 USA Store Code: Store 08188 Management (2741161) Hannaford...
In Personat Hannaford in Falmouth, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 429058 USA Store Code: Store 08222 Front End (5151664) Hannaford...
In PersonAssociate Customer Success Manager
- Verint Systems, Inc.
- Augusta, ME
- 45+ days ago
- Augusta, ME
- 45+ days ago
at Verint Systems, Inc. in Augusta, Maine, United States Job Description At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate...
In Personat Eliassen Group in Augusta, Maine, United States Job Description Client Services Director Anywhere Type: Permanent Category: Sales Workplace Type: Remote Date Posted: 04/23/2026 Shortcut: +...
Remote1014622 Delta Dr, Westbrook, Maine 04092 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We focus...
In PersonDemographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Maine
Highest Education Level
Customer Service Managers in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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