Customer Service Manager Jobs in Maine
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve...
Remote Workat Hannaford in Auburn, Maine, United States Job Description Category/Area of Expertise: Retail Operations Job Requisition: 422954 USA Store Code: Store 08347 Front End (5151731) Hannaford...
Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)
- Augusta, ME
- 4 days ago
- Augusta, ME
- 4 days ago
at Oracle in Augusta, Maine, United States Job Description Job Description Strategic Customer Service Manager ( SCSM ) Department Database Cloud and Exadata Support Strategic Customers Program ( SCP...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCategory/Area of Expertise: Retail Operations Job Requisition: 422470 Address: USA-ME-York-5 Hannaford Drive Store Code: Store 08384 Management (2741219) Hannaford Supermarkets started out as a...
FUNCTION: Working under the direction and guidelines established by the Mortgage Origination Processing Manager, provides superior customer service by responding to mortgage inbound and outbound...
at Tyler Technologies Inc. in YarmouthYarmouth, Maine, United States Job Description Client Success Manager, Priority Based Budgeting (ResourceX) Apply Online The Client Success Manager is...
at Norstella in Augusta, Maine, United States Job Description Client Success Manager Company: Evaluate Location: Remote, United States Date Posted: Mar 12, 2025 Employment Type: Full Time Job ID:...
Category/Area of Expertise: Retail Operations Job Requisition: 421874 Address: USA-ME-Bangor-653 Broadway Store Code: Store 08107 Front End (5151614) Hannaford Supermarkets started out as a fresh...
Were excited to be hiring a Veterinary Customer Relationship Manager to join our team at IDEXX Veterinary Software. Would you say you have a problem solving mindset? Do you have a knack for...
Customer Success Manager - Cisco - WD83R_15-5953 at Logicalis, Inc. in Augusta, Maine, United States Job Description Job Description Summary Responsible for ongoing success of Logicalis' portfolio...
The Client Services Coordinator is the clients initial contact with the audiology program and initial contact with any persons entering the Bath office. This position performs general office...
at Michaels in PORTLAND, Maine, United States Job Description Store PORTLAND, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and...
Store - PORTLAND, ME Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
Demographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Maine
Highest Education Level
Customer Service Managers in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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