Customer Service Manager Jobs in Maine
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager Pharmaceuticals & Advertising
- Belfast, ME
- moments ago
- Belfast, ME
- moments ago
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Client Success Manager Pharma & Advertising Role Summary: At...
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Opportunity: The Customer Success Organization is focused on...
Category/Area of Expertise: Retail Operations Job Requisition: 430108 Address: USA-ME-Old Town-500 Stillwater Avenue Store Code: Store 08133 Management (2741098) Hannaford Supermarkets started out...
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Service Manager to lead our customer service team....
at Intermountain Health in Augusta, Maine, United States Job Description Job Description: The Director is responsible for leading and overseeing the Customer Service division within the Revenue...
Remote WorkCategory/Area of Expertise: Retail Operations Job Requisition: 429414 Address: USA-ME-Westbrook-7 Hannaford Drive Store Code: Store 08223 Front End (5151665) Hannaford Supermarkets started out as...
Category/Area of Expertise: Retail Operations Job Requisition: 429466 Address: USA-ME-Damariscotta-469 Main Street Store Code: Store 08141 Front End (5151626) Hannaford Supermarkets started out as...
As a Customer Service Manager (CSM) in the GE Steam Power Nuclear Northeast/Atlantic Region, your role is a critical P&L (Profit & Loss) owner directly engaging with both internal and external customers...
Remote WorkJob Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Responsibilities The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services. + Oversee daily operations for patient access...
Remote WorkManager Client Service Management at CVS Health in Augusta, Maine, United States Job Description At CVS Health, we're building a world of health around every consumer and surrounding ourselves...
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
Category/Area of Expertise: Retail Operations Job Requisition: 427322 Address: USA-ME-Ellsworth-225 High Street Suite 1 Store Code: Store 08123 Management (2741047) Hannaford Supermarkets started...
As a Vello Customer Success Manager (CSM) within the Veterinary Software division, you would be responsible for managing the relationship between IDEXX and a targeted subset of our Vello customers...
Demographic Data for Maine
Moving to Maine? Find some basic demographic data about Maine below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Maine
Highest Education Level
Customer Service Managers in Maine offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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