Building Automation Client Service Manager

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrives is if our people are thriving.Thatswhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, andresponsible environments. Our aimisntjust about improvingbuildings;itsabout creating perfect places that improve peoples lives.

Transform the everyday with us!

Our Client Service Managers manage a portfolio of service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. Youll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

As aClient Service Manager,you will:

• Manage assigned service agreement accounts, drivingtoafinancial targetandoutstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customers business goals,leveragingthe companys entire service and product portfolio
• Develop service delivery plans with the customer toprovideservice agreement scope of work
• Identifycustomer needs and make prioritized recommendations for service agreement adds, upgrades,and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service areaand lead quality assurance activities that will support service agreement renewals
• Maintain excellent organizational and interpersonal skills

You will make an impact with these qualifications:

Basic Qualifications:

• On-the-job experience working within:
• The Building Automation / technology industry
• Engineering HVAC and Building Automation systems
• Experience supporting or managing customer accounts, service agreements, or similar ongoing service relationships in a technical or service-driven environment
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Associate or bachelor's degree in a related technical fieldor 5+ years related experience

Preferred Qualifications:

• Associate or bachelor's degree in a related technical field
• 2+ years' experience in the building automation / technology industry
• Demonstrated experience in demand-side energy services or Certified Energy Manager

Ready to create your own journey? Join ustoday!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology withpurposeadding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #Northeast-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse hvaccontrols, building controls, programming,hvacfield technician, heating, ventilation, air conditioning, direct digital control, apogee,Desigo, Modbus, Tridium, Niagara,Alerton, commissioning,LonWorks, BACnet, DDC, BMS, building management, mechanical systems, system integration

Curious to see what a Client Service Manager does every day?

Youll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
The pay range for this position is $61,547 - $105,509 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodationfor disability form . If youre unable to complete the form, you can reach out to our AskHR team for support at .... Please note our AskHR representatives do not have visibility of application or interview status.

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Siemens follows Pay Transparency laws.

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Criminal History
Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.