Customer Service Manager Jobs in Louisville, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Department Coordinator Customer Service
- TJX
- Jeffersonville, IN (4 miles from Louisville, KY)
- 22 hours ago
- Jeffersonville, IN (4 miles from Louisville, KY)
- 22 hours ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonWhat We Need Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in...
In Person- Wawa
- Louisville, KY (7 miles from Louisville, KY)
- 8 days ago
- Louisville, KY (7 miles from Louisville, KY)
- 8 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonAssociate Client Service Manager - Personal Lines
- Arthur J Gallagher & Co.
- Jeffersontown, KY (11 miles from Louisville, KY)
- 12 days ago
- Jeffersontown, KY (11 miles from Louisville, KY)
- 12 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonPersonal Lines Client Service Manager
- Arthur J Gallagher & Co.
- Jeffersontown, KY (11 miles from Louisville, KY)
- 13 days ago
- Jeffersontown, KY (11 miles from Louisville, KY)
- 13 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
RemoteAssociate Client Service Manager - Personal Lines
- Gallagher
- Louisville, KY
- 13 days ago
- Louisville, KY
- 13 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonPersonal Lines Client Service Manager
- Gallagher
- Louisville, KY
- 14 days ago
- Louisville, KY
- 14 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
RemoteStore - LOUISVILLE-OUTER LOOP, KY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In Person- Creative Realities, Inc.
- Louisville, KY
- 20 days ago
- Louisville, KY
- 20 days ago
About Creative Realities Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and...
In Person- Total Quality Logistics, Inc.
- Louisville, KY
- 25 days ago
- Louisville, KY
- 25 days ago
Country USA State Kentucky City Louisville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
In Person- Five Below
- Simpsonville, KY (21 miles from Louisville, KY)
- 30+ days ago
- Simpsonville, KY (21 miles from Louisville, KY)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAccount Customer Service Coordinator- Hybrid
- Ryder System Inc.
- New Albany, IN (4 miles from Louisville, KY)
- 30+ days ago
- New Albany, IN (4 miles from Louisville, KY)
- 30+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : We are immediately hiring an Account Customer Service Coordinator in New Albany, OH for our Supply...
HybridFull-Time Customer Service Supervisor
- Kohl's Corp.
- New Albany, IN (4 miles from Louisville, KY)
- 45+ days ago
- New Albany, IN (4 miles from Louisville, KY)
- 45+ days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full Time- OlliesBargainOutlet
- Louisville, KY
- 60+ days ago
- Louisville, KY
- 60+ days ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonBuild a Career That Builds Your Future with PulteGroup! Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a...
In PersonDemographic Data for Louisville, KY
Moving to Louisville, KY? Find some basic demographic data about Louisville, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Louisville, KY
Highest Education Level
Customer Service Managers in Louisville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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