Call Center Representative Jobs in Louisville, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Skills and Qualifications: 1 plus years of Call Center experience Previous call center experience preferred....
HIRING EVENT WEDNESDAY JUNE 11 FROM 3PM-7PM. Apply and additional information about the event will be sent to you in the next couple of days. At ADP we are driven by your success. We engage your...
Position Title: Fulltime on-site Call Center Representative Reports to: Office Manager This position features: Generous pay and benefits including a 401k and profit-sharing plan!...
Job Type Full-time Description Job Title: Call Center Representative - Remote Reports to: Call Center Manager Employment Classification: Non-exempt, Hourly Position Summary The Call Center/Patient Access...
Remote WorkMedical Call Center Representative Scheduler
- Louisville, KY
- 90+ days ago
- Louisville, KY
- 90+ days ago
Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...
Remote WorkDemographic Data for Louisville, KY
Moving to Louisville, KY? Find some basic demographic data about Louisville, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Louisville, KY
Highest Education Level
Call Center Representatives in Louisville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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