Call Center Representative Jobs in Louisville, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Clarksville, IN (4 miles from Louisville, KY)
- 1 day ago
- Clarksville, IN (4 miles from Louisville, KY)
- 1 day ago
Advanced Innovations delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their...
Chewy Pharmacy is hiring with starting wages up to $18.25 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...
Patient Support Representative call center Onsite – Louisville, KY 40299
- Louisville, KY
- 13 days ago
- Louisville, KY
- 13 days ago
For immediate consideration please send resume to ... (title: Patient support Louisville KY) Overview Independent specialty pharmacy company is looking for reliable Patient Support Representative...
$17/Hr. Onsite Patient Support Representative (Call Center)
- Louisville, KY
- 27 days ago
- Louisville, KY
- 27 days ago
Requirements: Able to work onsite in Louisville KY - Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written)...
CALL CENTER REPRESENTATIVE Louisville, KY Description RemX is seeking experienced Re-Enrollment Advocate for our client....
Medical Call Center Representative Scheduler
- Louisville, KY
- 60+ days ago
- Louisville, KY
- 60+ days ago
Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...
Remote WorkDemographic Data for Louisville, KY
Moving to Louisville, KY? Find some basic demographic data about Louisville, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Louisville, KY
Highest Education Level
Call Center Representatives in Louisville, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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