Customer Service Manager Jobs in Kentucky
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Service Operations Manager (Night Shift)
- Louisville, KY
- 4 days ago
- Louisville, KY
- 4 days ago
Our Opportunity: Chewy is looking for a highly motivated, goal-oriented and engaged Operations Manager to join our Pharmacy Healthcare Customer Service Operations team! This position will report...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Hankins Custom Rifles, LLC. is a fast-growing company looking for the right person to join our team. This position is part time/full time and will entail some office work, computer work, website...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
The Security Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of representing...
Customer Service Manager II Customer Service Manager II
- Louisville, KY
- 12 days ago
- Louisville, KY
- 12 days ago
Customer Service Manager II ADP 4.4 ( ) Multiple Locations Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women...
401(k) Client Services Manager 401(k) Client Services Manager
- Louisville, KY
- 12 days ago
- Louisville, KY
- 12 days ago
401(k) Client Services Manager ADP 4.4 ( ) Louisville, KY Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say...
Client Service Manager I Client Service Manager I
- Louisville, KY
- 12 days ago
- Louisville, KY
- 12 days ago
Client Service Manager I ADP 4.4 ( ) Louisville, KY Why you should apply for a job to ADP : Ranked as one of the 4.4/5 in overall job satisfaction 4.5/5 in supportive management 91% say women are...
General information Job Title Airport Customer Service Supervisor (BA) - CVG Date Wednesday, June 11, 2025 Entity Unifi Aviation, LLC State Kentucky City Hebron Base Pay Rate: $ 22.00 Full/Part...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Experience Manager - Victoria's Secret - Hamburg Pavilion - Lexington, KY
- Lexington, KY
- 14 days ago
- Lexington, KY
- 14 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Kentucky
Highest Education Level
Customer Service Managers in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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