Customer Service Manager Jobs in Kentucky
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
As the Customer Service Manager, you will lead a highperforming team dedicated to delivering an exceptional customer experience at every touchpoint....
In PersonSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Lexington, KY
- 21 hours ago
- Lexington, KY
- 21 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonOverview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonAs a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In PersonIntroduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In Person- OlliesBargainOutlet
- Madisonville, KY
- 1 day ago
- Madisonville, KY
- 1 day ago
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
In PersonCustomer Experience Manager (Nights and Weekends)
- Michaels Stores
- Frankfort, KY
- 5 days ago
- Frankfort, KY
- 5 days ago
Store - FRANKFORT, KY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonWhat We Need Corpay is currently looking to hire a Director of Client Services within our Client Services organization. This position falls under our Account Management team and is located in...
In PersonSr. Coord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Nicholasville, KY
- 11 days ago
- Nicholasville, KY
- 11 days ago
General Information Job ID ATR62508 Posting Job Title Sr. Coord, Customer Service Locations KY Nicholasville Employment Type Full Time Date Posted 21-May-2026 Relocation Support No Description &...
In PersonAssociate Client Service Manager - Personal Lines
- Arthur J Gallagher & Co.
- Jeffersontown, KY
- 11 days ago
- Jeffersontown, KY
- 11 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
In PersonThe Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your service team and...
In PersonPersonal Lines Client Service Manager
- Arthur J Gallagher & Co.
- Jeffersontown, KY
- 12 days ago
- Jeffersontown, KY
- 12 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
RemoteAssociate Client Service Manager - Personal Lines
- Gallagher
- Louisville, KY
- 13 days ago
- Louisville, KY
- 13 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonPersonal Lines Client Service Manager
- Gallagher
- Louisville, KY
- 14 days ago
- Louisville, KY
- 14 days ago
Nice to have: 1+ years of prior call center experience Currently licensed in P&C Working knowledge of Microsoft software, Applied Epic, and Salesforce....
RemoteStore - LOUISVILLE-OUTER LOOP, KY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
In PersonDemographic Data for Kentucky
Moving to Kentucky? Find some basic demographic data about Kentucky below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kentucky
Highest Education Level
Customer Service Managers in Kentucky offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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