Customer Service Manager Jobs in Jeffersontown, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Louisville, KY (11 miles from Jeffersontown, KY)
- 11 hours ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 11 hours ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Client Service Coordinator - 001168
- Louisville, KY (11 miles from Jeffersontown, KY)
- 3 days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 3 days ago
Client Service Coordinator The Client Service Coordinator (CSC) plays a vital role in ensuring a smooth, efficient, and welcoming experience for clients and their pets. This role supports the...
- Louisville, KY (11 miles from Jeffersontown, KY)
- 13 days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 13 days ago
ADP is hiring a Client Service Manager III. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Customer Service Coordinator - Bilingual (Mandarin)
- Louisville, KY (11 miles from Jeffersontown, KY)
- 17 days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 17 days ago
Country USA State Kentucky City Louisville Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter...
- Brownsboro Village, KY (7 miles from Jeffersontown, KY)
- 17 days ago
- Brownsboro Village, KY (7 miles from Jeffersontown, KY)
- 17 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Software Customer Service Manager
- Louisville, KY (11 miles from Jeffersontown, KY)
- 23 days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 23 days ago
Department OverviewThe Software Customer Service Manager (CSM) position resides in Global Services, within the Video & Software Services Organization....
Business Development & Client Success Manager (Staffing Solutions)
- Louisville, KY (11 miles from Jeffersontown, KY)
- 24 days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 24 days ago
Ready for your next career move? If you bring 3+ years of business experience or 2+ years of proven B2B sales success, we want to talk to you. A background in Business Administration or Office...
- Louisville, KY (11 miles from Jeffersontown, KY)
- 30+ days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 30+ days ago
What We’re Searching fo r: We are looking for an experienced Customer Service Manager for our Louisville, KY, Hood Container Packaging Services Plant who can deliver excellent service and build relationships...
- Louisville, KY (11 miles from Jeffersontown, KY)
- 30+ days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 30+ days ago
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
NK - Customer Service Supervisor
- Louisville, KY (11 miles from Jeffersontown, KY)
- 60+ days ago
- Louisville, KY (11 miles from Jeffersontown, KY)
- 60+ days ago
NK - Customer Service Supervisor KYSDF - NK, 600 Terminal Dr, Louisville, Kentucky, United States of America Req #1804 Thursday, January 30, 2025 GAT is seeking dynamic individuals to join its...
Demographic Data for Jeffersontown, KY
Moving to Jeffersontown, KY? Find some basic demographic data about Jeffersontown, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Jeffersontown, KY
Highest Education Level
Customer Service Managers in Jeffersontown, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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