Call Center Representative Jobs in Jeffersontown, KY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-8 of 8 Jobs

Biologics Call Center Representative - Hybrid

Louisville, KY (11 miles from Jeffersontown, KY)
2 hours ago

Louisville, KY (11 miles from Jeffersontown, KY)
2 hours ago

Job Type Full-time Description Job Title: Biologics Call Center Representative FLSA/Status: Hourly Reports To: Biologics Manager Location: East End Office/Hybrid- Will train at East End office and then...

Client Support Specialist

Clarksville, IN (13 miles from Jeffersontown, KY)
1 day ago

Clarksville, IN (13 miles from Jeffersontown, KY)
1 day ago

Advanced Innovations delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their...

Onsite Call Center Representative

Louisville, KY (11 miles from Jeffersontown, KY)
8 days ago

Louisville, KY (11 miles from Jeffersontown, KY)
8 days ago

Chewy Pharmacy is hiring with starting wages up to $18.25 per hour JOB SUMMARY: Chewy, the fastest growing licensed pharmacy e-commerce retail business in the market today, is seeking Full-Time...

Patient Support Representative call center Onsite – Louisville, KY 40299

Louisville, KY (11 miles from Jeffersontown, KY)
14 days ago

Louisville, KY (11 miles from Jeffersontown, KY)
14 days ago

For immediate consideration please send resume to ... (title: Patient support Louisville KY) Overview Independent specialty pharmacy company is looking for reliable Patient Support Representative...

$17/Hr. Onsite Patient Support Representative (Call Center)

Louisville, KY (11 miles from Jeffersontown, KY)
28 days ago

Louisville, KY (11 miles from Jeffersontown, KY)
28 days ago

Requirements: Able to work onsite in Louisville KY - Previous Call Center experience. (1 + year preferred) Previous experience with high-volume calls - Good communication skills (verbal and written)...

Call Center Representative

Louisville, KY (11 miles from Jeffersontown, KY)
30+ days ago

Louisville, KY (11 miles from Jeffersontown, KY)
30+ days ago

CALL CENTER REPRESENTATIVE Louisville, KY Description RemX is seeking experienced Re-Enrollment Advocate for our client....

1720 FT Contact Center Agent - Shelbyville, KY

Shelbyville, KY (21 miles from Jeffersontown, KY)
60+ days ago

Shelbyville, KY (21 miles from Jeffersontown, KY)
60+ days ago

1720 FT Contact Center Agent - Shelbyville, KY German American Bancorp Shelbyville, KY Full-time Finance Posted on November 02, 2024 Job Title: 1720 FT Contact Center Agent - Shelbyville, KY...

Medical Call Center Representative Scheduler

Louisville, KY (11 miles from Jeffersontown, KY)
60+ days ago

Louisville, KY (11 miles from Jeffersontown, KY)
60+ days ago

Preferred Skills Prior medical office experience or prior call center experience Prior experience in pre-registration and/or scheduling call center, customer service If you would like to be part of...

Remote Work

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Demographic Data for Jeffersontown, KY

Moving to Jeffersontown, KY? Find some basic demographic data about Jeffersontown, KY below.

Median Age

Average Household Income

Home Value vs Household Income in Jeffersontown, KY

Local

National

Total Population

4,513,190

Number of Businesses

91,158

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Jeffersontown, KY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Jeffersontown, KY offer the following education background

High School or GED

33.0%

Bachelor's Degree

25.1%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Jeffersontown, KY

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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