Customer Service Manager Jobs in Hebron, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Marvin
- Cincinnati, OH (14 miles from Hebron, KY)
- 19 hours ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 19 hours ago
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In Person- Wawa
- Alexandria, KY (20 miles from Hebron, KY)
- 1 day ago
- Alexandria, KY (20 miles from Hebron, KY)
- 1 day ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
In Person- LHH
- Cincinnati, OH (14 miles from Hebron, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 4 days ago
We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced,...
In PersonManager, Client Service Operations
- Fidelity
- Covington, KY (9 miles from Hebron, KY)
- 12 days ago
- Covington, KY (9 miles from Hebron, KY)
- 12 days ago
The Role Dened Contribution, Non-Qualified and HSA knowledge and experience required. As the main operational contact for benefits administrators, you collaborate with your service team and...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Cincinnati, OH (14 miles from Hebron, KY)
- 14 days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 14 days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part Time- Johnson Controls International
- West Chester, OH (22 miles from Hebron, KY)
- 15 days ago
- West Chester, OH (22 miles from Hebron, KY)
- 15 days ago
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon...
In Person- Barnes Group Inc
- West Chester, OH (22 miles from Hebron, KY)
- 23 days ago
- West Chester, OH (22 miles from Hebron, KY)
- 23 days ago
Core Responsibilities: • Serve as the site's primary point of contact for customer communication/escalations post-deal. • Oversee backlog review, order entry, and customer scorecard management. •...
In Person- UTi/DSV
- Independence, KY (13 miles from Hebron, KY)
- 30+ days ago
- Independence, KY (13 miles from Hebron, KY)
- 30+ days ago
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global...
In PersonSenior Client Service Manager - Commercial Lines
- Arthur J Gallagher & Co.
- Deer Park, OH (18 miles from Hebron, KY)
- 30+ days ago
- Deer Park, OH (18 miles from Hebron, KY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
RemoteSenior Client Service Manager - Commercial Lines
- Gallagher
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
In PersonPart time Customer Service Manager
- Michaels Stores
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
Store - CIN-WESTERN HILLS, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimePT Customer Service Manager Nights/Weekends
- Michaels Stores
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
Store - CIN-EASTGATE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeCustomer Service Coordinator - Weekends Required
- Total Quality Logistics, Inc.
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
In Person- DSV
- Florence, KY (7 miles from Hebron, KY)
- 30+ days ago
- Florence, KY (7 miles from Hebron, KY)
- 30+ days ago
Customer Service Supervisor Florence If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and...
In PersonAssociate Client Service Manager
- Fidelity
- Covington, KY (9 miles from Hebron, KY)
- 30+ days ago
- Covington, KY (9 miles from Hebron, KY)
- 30+ days ago
Note: Fidelity will not provide immigration sponsorship for this position The Associate Client Service Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is...
In PersonDemographic Data for Hebron, KY
Moving to Hebron, KY? Find some basic demographic data about Hebron, KY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Hebron, KY
Highest Education Level
Customer Service Managers in Hebron, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »