Call Center Representative Jobs in Hebron, KY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- The Christ Hospital Health Network
- Cincinnati, OH (14 miles from Hebron, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 1 day ago
Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic...
In Person- LHH
- Cincinnati, OH (14 miles from Hebron, KY)
- 13 days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 13 days ago
Call Center Representative 1st Shift - 8:00am to 5:00pm Pay Rate: $20 an hour LHH Recruitment Solutions is partnering with one of our clients to identify a Call Center Representative for a firstshift...
In PersonCall Center Representative, Public Safety Dispatch Center, Fulltime, First Shift
- UC Health
- Cincinnati, OH (14 miles from Hebron, KY)
- 15 days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 15 days ago
Under the direction of the Public Safety Manager,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other...
In PersonBilingual Corporate Resolutions Specialist-Call Center (M-F 8am-4:30pm EST)
- SALUDOS HISPANOS
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 30+ days ago
Bilingual Corporate Resolutions Specialist-Call Center (M-F 8am-4:30pm EST) Green Dot Corporation Job Category Customer Service Overview Description We're looking for talented professionals to...
In PersonStord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18...
In PersonStudent Outreach Specialist (Call Center/Customer Service)
- AVEDA
- Loveland, OH (23 miles from Hebron, KY)
- 45+ days ago
- Loveland, OH (23 miles from Hebron, KY)
- 45+ days ago
DO WHAT YOU LOVE, LOVE WHAT YOU DO Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an...
In Person- HealthSource of Ohio
- Cincinnati, OH (14 miles from Hebron, KY)
- 45+ days ago
- Cincinnati, OH (14 miles from Hebron, KY)
- 45+ days ago
Center experience preferred A day in the life of a HSO Medical Call Center Agent: Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to...
In PersonDemographic Data for Hebron, KY
Moving to Hebron, KY? Find some basic demographic data about Hebron, KY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hebron, KY
Highest Education Level
Call Center Representatives in Hebron, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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