Customer Service Manager Jobs in Florence, KY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Cincinnati, OH (14 miles from Florence, KY)
- 20 hours ago
- Cincinnati, OH (14 miles from Florence, KY)
- 20 hours ago
The ideal candidate will have a strong background in customer service management, excellent leadership skills, and a commitment to continuous improvement....
- Cincinnati, OH (14 miles from Florence, KY)
- 20 hours ago
- Cincinnati, OH (14 miles from Florence, KY)
- 20 hours ago
General Information Job ID ATR54182 Posting Job Title Customer Service Coordinator Locations OH Cincinnati Employment Type Full Time Date Posted 19-Aug-2025 Relocation Support No Description &...
- Cincinnati, OH (7 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (7 miles from Florence, KY)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
service management and able to partner cross-functionally Ability to manage end to end initiatives through challenging deadlines Excellent organizational and project management skills, including the...
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
- Cincinnati, OH (14 miles from Florence, KY)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Success Manager- Education
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Customer Success Manager- Commercial
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Customer Experience Manager - Victoria's Secret - Kenwood Towne Centre - Cincinnati, OH
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 4 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Cincinnati, OH (14 miles from Florence, KY)
- 5 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
Office/Shipping/customer service manager
- Dry Ridge, KY (21 miles from Florence, KY)
- 6 days ago
- Dry Ridge, KY (21 miles from Florence, KY)
- 6 days ago
Hankins Custom Rifles, LLC. is a fast-growing company looking for the right person to join our team. This position is part time/full time and will entail some office work, computer work, website...
- Norwood, OH (14 miles from Florence, KY)
- 6 days ago
- Norwood, OH (14 miles from Florence, KY)
- 6 days ago
Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater...
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 8 days ago
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of...
Customer Service Coordinator - FTL
- Cincinnati, OH (14 miles from Florence, KY)
- 12 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 12 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Customer Service Coordinator - FTL (2nd Shift)
- Cincinnati, OH (14 miles from Florence, KY)
- 12 days ago
- Cincinnati, OH (14 miles from Florence, KY)
- 12 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Demographic Data for Florence, KY
Moving to Florence, KY? Find some basic demographic data about Florence, KY below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Florence, KY
Highest Education Level
Customer Service Managers in Florence, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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