Customer Service Manager Jobs in Wichita, KS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
JOB SUMMARY\: The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Custromer Service Managers (CSMs)....
Position: Customer Service Manager Location: Wichita, KS (West) Status: FT Hourly Jump start your career at Equity Bank!...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Client Service Manager What We Need Corpay is currently looking to hire a Client Service Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will...
LOCATION Wichita, KS POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
REQUIRED QUALIFICATIONS Minimum of 3-years call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal & communication...
General information Job Title Airport Customer Service Supervisor-ICT Date Tuesday, December 3, 2024 State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time Full Time Exempt or Non-Exempt...
Minimum of 3-years total call center experience or 1-year call center management experience Associate's degree or equivalent combination of education and relevant work experience Exceptional interpersonal...
Position: Customer Service Manager Department: Retail Location: Wichita, KS (Rock) Status: FT Hourly Jump start your career at Equity Bank!...
Demographic Data for Wichita, KS
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Salary for Customer Service Manager Jobs in Wichita, KS
Highest Education Level
Customer Service Managers in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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