Customer Service Manager Jobs in Wichita, KS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAirport Customer Service Supervisor - ICT
- Unifi Aviation, LLC
- Wichita, KS
- 1 day ago
- Wichita, KS
- 1 day ago
General information Job Title Airport Customer Service Supervisor - ICT Date Saturday, February 21, 2026 Entity Unifi Aviation, LLC State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time...
In PersonCustomer Service Manager Wichita, KS 67217 Apply Apply Description This requisition supports a direct placement role to be performed at a customer location....
In PersonExperienced Call Center Client Services Manager
- MCI Careers
- Wichita, KS
- 13 days ago
- Wichita, KS
- 13 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonOverview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonFacility Customer Service Coordinator
- Sherwin Williams
- Wichita, KS
- 21 days ago
- Wichita, KS
- 21 days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimeREQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associates degree or equivalent combination of education and experience....
In PersonCustomer Care Supervisor (Call Center Supervisor)
- Equity Bank
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
Position: Call Center Supervisor (Customer Care) Department: Customer Care Location: Wichita, KS (Rock) Status: FT Salary Jump start your career at Equity Bank! We are currently hiring energetic,...
In PersonStore - WICHITA-GREENWICH, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeResponsibilities of the Customer Service Manager include, but are not limited to: Profit and loss of the facility Supervision of the inside sales team Respond to customer inquiries regarding products...
In Person Part TimeDemographic Data for Wichita, KS
Moving to Wichita, KS? Find some basic demographic data about Wichita, KS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Wichita, KS
Highest Education Level
Customer Service Managers in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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