Customer Service Manager Jobs in Kansas
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonAirport Customer Service Supervisor - ICT
- Unifi Aviation, LLC
- Wichita, KS
- 1 day ago
- Wichita, KS
- 1 day ago
General information Job Title Airport Customer Service Supervisor - ICT Date Saturday, February 21, 2026 Entity Unifi Aviation, LLC State Kansas City Wichita Base Pay Rate: $ 18.50 Full/Part Time...
In PersonCustomer Service Manager Wichita, KS 67217 Apply Apply Description This requisition supports a direct placement role to be performed at a customer location....
In PersonExperienced Call Center Client Services Manager
- MCI Careers
- Wichita, KS
- 13 days ago
- Wichita, KS
- 13 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In PersonStore - TOPEKA, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeOverview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonPosition Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
In PersonFacility Customer Service Coordinator
- Sherwin Williams
- Wichita, KS
- 21 days ago
- Wichita, KS
- 21 days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimePosition: Customer Service Manager Department: Retail Location: Topeka, KS (Main) Status: FT Hourly Jump start your career at Equity Bank!...
In Person- Arthur J Gallagher & Co.
- Kansas City, KS
- 30+ days ago
- Kansas City, KS
- 30+ days ago
Introduction At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where...
In PersonREQUIRED QUALIFICATIONS Minimum of 3 years of call center experience or 1 year in a supervisory role. Associates degree or equivalent combination of education and experience....
In PersonCustomer Care Supervisor (Call Center Supervisor)
- Equity Bank
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
Position: Call Center Supervisor (Customer Care) Department: Customer Care Location: Wichita, KS (Rock) Status: FT Salary Jump start your career at Equity Bank! We are currently hiring energetic,...
In PersonMedical Equipment Customer Service Supervisor
- Rotech Healthcare Inc.
- Shawnee, KS
- 45+ days ago
- Shawnee, KS
- 45+ days ago
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment providerwe're a trusted partner in patient care. As a national leader in ventilators,...
In Person- Examinetics
- Overland Park, KS
- 45+ days ago
- Overland Park, KS
- 45+ days ago
Examinetics is a hiring a driven and customer focused Client Services Coordinator to join our team! This is a full-time position located at our corporate office in Overland Park, KS. The Client...
In PersonDemographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
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Salary for Customer Service Manager Jobs in Kansas
Highest Education Level
Customer Service Managers in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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