Customer Service Manager Jobs in Kansas
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Company Overview More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life...
The C lient S ervices C oordinator (CSC) plays a pivotal role in the operations of Examinetics by serving as a vital link between the company and its valued customers. At the heart of their role,...
The Coding Client Success Manager is responsible for serving as a trusted partner to large agency clients by addressing medical coding problems and providing guidance to the internal coding teams....
Essential Functions / Key Responsibilities Supervises and coordinates daily activities of employees to ensure safe and effective operations. Monitors and enforces safe working habits in accordance...
Post NPWT Customer Care Coordinator Job Category: Operations Requisition Number: NPWTC001701 Posting Details Posted: March 13, 2025 Full-Time Remote Locations Showing 1 location Remote Lenexa, KS...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Store - WICHITA-MAIZE RD, KSDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud delivers a unified open directory platform that makes it easy to securely manage...
Remote WorkAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and...
Position: Customer Service Manager Department: Retail Location: Pittsburg, KS Status: FT Hourly Jump start your career at Equity Bank!...
SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Store - KC-OLATHE, KS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Kansas
Moving to Kansas? Find some basic demographic data about Kansas below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kansas
Highest Education Level
Customer Service Managers in Kansas offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Customer Relationship Management
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- Team Building
- Sales
- English
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »