Call Center Representative Jobs in Wichita, KS
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Call Center Representatives professionally manage a variety of accounts, taking inbound requests and making outbound calls on behalf of some of the most recognized brands in the world.....
Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
CENTER REPRESENTATIVE DO?...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Wichita, KS
- 15 days ago
- Wichita, KS
- 15 days ago
LOCATION: Wichita, KS POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer...
POSITION OVERVIEW MCI BPO POSITION RESPONSIBILITIES + Answer incoming calls and respond to customer inquiries in a courteous and efficient manner. + Provide accurate information about products,...
Were hiring Bilingual Call Center Representatives to provide outstanding support in both English and Spanish. If youre fluent in both languages and enjoy helping people, we want to hear from you!...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Call Center Customer Service Representative
- McConnell AFB, KS
- 27 days ago
- McConnell AFB, KS
- 27 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are looking for a Call Center Representative for our Wichita, KS office to join our winning team....
LOCATION Wichita, KS JOB TYPE Full-Time & Part-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance,...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Wichita, KS
- 45+ days ago
- Wichita, KS
- 45+ days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base....
Were seeking dedicated and customer-focused Call Center Representatives to join our team in supporting a wide range of inbound and outbound service and sales projects....
Demographic Data for Wichita, KS
Moving to Wichita, KS? Find some basic demographic data about Wichita, KS below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Wichita, KS
Highest Education Level
Call Center Representatives in Wichita, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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