Customer Service Manager Jobs in Iowa
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - SIOUX CITY, IA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
JOB SUMMARY Develops, maintains and enhances relationships with interconnected customers and businesses including investor-owned utilities, rural cooperatives, municipal electric utilities,...
We are seeking a talented individual to join our Contact Center team at Mercer. This role will be based in a remote setting. As a supervisor, you will support and develop a team of Benefit...
Retail: Part-Time Customer Experience Manager
- Cedar Rapids, IA
- 3 days ago
- Cedar Rapids, IA
- 3 days ago
Store - Cedar Rapids, IA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkStore - Cedar Rapids, IA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
1086 S 3rd St, Manchester, IA 52057, USA | Full Time Job Overview: Generally expected to work as a valued member of the XL Specialized Trailers extended leadership team. This job will primarily be...
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkCRST has an exciting opportunity for an **Account Manager** to join the team in Cedar Rapids. This position will be a part of our **Capacity Solutions** business unit! **Who are we and what do we...
Manager Client Service Management CVS Health - 3.2 Des Moines, IA Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Account Manager, Global Medical Education Do you enjoy building successful customer relationships? Would you like to deliver a sales strategy that drives growth? About the Team Elsevier is the...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Customer Service Director LOCATION Waterloo, IA No Remote TYPE Direct Hire SALARY $90,000 - $130,000 / yr ID IA21-2744077 POSTED Apr 9, 2025 Job Title: Customer Service Director Location:...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Iowa
Highest Education Level
Customer Service Managers in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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