Customer Service Manager Jobs in Iowa
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Overview: Step into a role where youll shape the heart of the customer experience at Marvin. As the Director of Customer Service, youll lead the talented team responsible for supporting our...
In PersonClient Service Manager Trainee - Achieve July 2026
- Arthur J Gallagher & Co.
- West Des Moines, IA
- 22 hours ago
- West Des Moines, IA
- 22 hours ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our...
HybridSmurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve...
In PersonManager Customer Relations Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Job Description: Summary of...
In Person- Trinity Industries Inc.
- Shell Rock, IA
- 14 days ago
- Shell Rock, IA
- 14 days ago
TrinityRail Maintenance Services, Inc. is searching for a Customer Service Admin for our Shell Rock, IA office. Were looking for a detail-oriented and proactive professional to support our...
In PersonSr. Coord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Clinton, IA
- 24 days ago
- Clinton, IA
- 24 days ago
General Information Job ID ATR61728 Posting Job Title Sr. Coord, Customer Service Locations IA Clinton Employment Type Full Time Date Posted 07-May-2026 Relocation Support No Description &...
In PersonAirport Customer Service Supervisor CID/FT
- Unifi Aviation, LLC
- Cedar Rapids, IA
- 27 days ago
- Cedar Rapids, IA
- 27 days ago
General information Job Title Airport Customer Service Supervisor CID/FT Date Wednesday, May 6, 2026 Entity Unifi Aviation, LLC State Iowa City Cedar Rapids Base Pay Rate: $ 20.15 Seasonal Pay...
In PersonCoord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Sioux City, IA
- 28 days ago
- Sioux City, IA
- 28 days ago
General Information Job ID ATR61345 Posting Job Title Coord, Customer Service Locations IA Sioux City South Employment Type Full Time Date Posted 04-May-2026 Relocation Support No Description &...
In PersonShare Salary Not Available Position range in Sioux City, IA-NE-SD Metropolitan Statistical Area $35k - $47k Per Year Coord, Customer Service Smurfit Westrock Occupation: Customer Service...
In PersonCustomer Experience Manager/Framer
- Michaels Stores
- Cedar Rapids, IA
- 30+ days ago
- Cedar Rapids, IA
- 30+ days ago
Store - Cedar Rapids-South, IA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person- CIVCO Medical Solutions
- Coralville, IA
- 30+ days ago
- Coralville, IA
- 30+ days ago
Customer Care Coordinator CIVCO’s success is built by passionate employees who help create innovative, life-enhancing solutions. We like to celebrate our successes and promote a positive,...
In PersonPrint Solutions Supervisor - (Customer Service and Prepress Operations)
- 10500 Marshfield Clinic Health System, Inc.
- Wyoming, IA
- 45+ days ago
- Wyoming, IA
- 45+ days ago
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Ankeny, IA
- 45+ days ago
- Ankeny, IA
- 45+ days ago
Required Morning and Evening Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeClient Service Manager Trainee Achieve Class # - 28 July & 2026
- Gallagher
- West Des Moines, IA
- 45+ days ago
- West Des Moines, IA
- 45+ days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridLocation: Farley, IA DUTIES AND RESPONSIBILITIES: Lead a culture of safety within your team, conducting all tasks in a safe manner and complying with Steel Tech Enterprises Safety Policies Provide...
In PersonDemographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Iowa
Highest Education Level
Customer Service Managers in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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