Customer Service Manager Jobs in Iowa
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Regional Sales Account Manager - Heat Treat Services
- Waterloo, IA
- 5 days ago
- Waterloo, IA
- 5 days ago
If you are motivated to join a values-driven company, are a proven customer-focused service and sales professional, and like the pace of a smaller (but more nimble) company, join our team at...
Scope/ Supervision and Interaction: The position will directly report to the PSC Customer Service Manager and supervises related customer service personnel....
Customer Service Lead - Dubu Compass Group Iowa Job Title: Customer Service Lead - Micro Markets - Vending - Coffee Services Requirement: Management and Leadership background, client-facing...
Client Services Manager (Work Remotely Anywhere in the U.S.)
- West Des Moines, IA
- 7 days ago
- West Des Moines, IA
- 7 days ago
The Gig: Participate in client meetings including escalation discussions, when needed Ensure team is executing on client activity and proactively engaging Client Service Leads, Directors, and...
Remote WorkAbout the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Additive Manufacturing Customer Success Manager
- Marshalltown, IA
- 8 days ago
- Marshalltown, IA
- 8 days ago
Emerson is currently seeking an Additive Manufacturing Customer Success Manager is Marshalltown, IA. In this role you will act as the internal account manager for all Additive Manufacturing (AM)...
Client Service Coordinator $45,000-$55,000/annually depending on experience Monday - Friday 8am-5pm If you're passionate about data, love tackling complex challenges, and excel at simplifying...
Job Title - Client Service Manager / Project Manager Location - Minneapolis, Minnesota, Chicago, Illinois, Des Moines, IA, Denver, Colorado Job Type - Hybrid ABOUT STANLEY CONSULTANTS Improving...
Job Description Job Title: Customer Service Supervisor Summary The Customer Service Supervisor ensures exceptional service delivery and achieves sales targets. This position requires a dynamic and...
Job Details Job Location : TH Media - Dubuque, IA Position Type : Full Time Education Level : 4 Year Degree Salary Range : Undisclosed Travel Percentage : Negligible Job Category : Media -...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkJob Description Job Title:Account Manager FLSA Status:Exempt Department:Sales Summary The Account Manager is responsible for selling and presenting Varonis' products and services to current and...
Demographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Iowa
Highest Education Level
Customer Service Managers in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Expense Control
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Collaboration
- Sales
- Reporting
- Coaching
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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