Call Center Representative Jobs in Iowa

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 20 Jobs

Contact Center Representative

  • Dubuque, IA
  • 1 day ago
  • Dubuque, IA
  • 1 day ago

GED) + Strong customer service experience - previous call center experience is preferred, but not required + To promote a professional image of the credit union while providing outstanding service to...

B2B Customer Care Associate

  • Pella, IA
  • 1 day ago
  • Pella, IA
  • 1 day ago

Do you feel called to help others alongside a brand that takes care of its customers and team members alike? You aren't afraid to deliver above and beyond, tailoring a custom experience for each...

Contact Center Representative

  • West Des Moines, IA
  • 2 days ago
  • West Des Moines, IA
  • 2 days ago

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind...

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Work-at-Home Call Center Agent

  • Middletown, IA
  • 2 days ago
  • Middletown, IA
  • 2 days ago

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...

Remote Call Center Representative

  • Middletown, IA
  • 2 days ago
  • Middletown, IA
  • 2 days ago

We are seeking a dedicated and customer-focused Call Center Representative to join our team....

Remote Work

Licensed Life and Health Call Center Representative

  • Iowa City, IA
  • 3 days ago
  • Iowa City, IA
  • 3 days ago

Licensed Life and Health Call Center Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored...

We are looking for call center representatives to support our "Get Out the Vote" initiative....

Remote Healthcare Call Center Representative

  • Iowa City, IA
  • 8 days ago
  • Iowa City, IA
  • 8 days ago

Responsibilities for Remote Call Center Representative:? Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....

Remote Work

Contact Center Representative I-Part Time

  • Cedar Falls, IA
  • 8 days ago
  • Cedar Falls, IA
  • 8 days ago

Contact Center Representative I-Part Time Part-Time MCC-CCR Cedar Falls, Cedar Falls, IA, US +1 More Locations 30+ days ago Requisition ID: 3282 Salary Range: $17.06 To $17.06 Annually Contact...

Customer Contact Center Representative 1

  • Hills, IA
  • 9 days ago
  • Hills, IA
  • 9 days ago

131 Main St, Hills, IA 52235, USA | Hourly | 18.50 per hour | Full Time SCHEDULE: Full-time; Monday through Friday with availability between (7:00 am 6:00 pm), and a Saturday morning rotation from...

Call Center Operator

  • Sioux City, IA
  • 11 days ago
  • Sioux City, IA
  • 11 days ago

Are you looking for a great call center position that doesn't require sales or telemarketing?If you possess an extraordinary sense of dependability, attention to detail, and desire to provide a...

New Accounts Call Center Associate - E-Commerce

  • Davenport, IA
  • 12 days ago
  • Davenport, IA
  • 12 days ago

NEW ACCOUNTS CALL CENTER ASSOCIATE - E-COMMERCE Req #1517 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Tuesday, June 3, 2025 at 12:00 AM As a New Accounts...

Call Center Rep

  • Sioux City, IA
  • 20 days ago
  • Sioux City, IA
  • 20 days ago

+ Area of Interest: Patient Services + FTE/Hours per pay period: 1.0 + Department: CBO- Single Billing Office + Shift: Monday-Friday 8am-4:30pm + Job ID: 165713 Overview We're seeking a Customer...

LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...

Remote Work

Demographic Data for Iowa

Moving to Iowa? Find some basic demographic data about Iowa below.


Local
National
3,191,035
82,356

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will...
Effective Questioning for Call Handlers
How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and...

Salary for Call Center Representative Jobs in Iowa

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Iowa offer the following education background
High School or GED
32.8%
Bachelor's Degree
25.1%
Associate's Degree
17.2%
Vocational Degree or Certification
14.9%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in Iowa
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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