Call Center Representative Jobs in Iowa
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
GED) + Strong customer service experience - previous call center experience is preferred, but not required + To promote a professional image of the credit union while providing outstanding service to...
Do you feel called to help others alongside a brand that takes care of its customers and team members alike? You aren't afraid to deliver above and beyond, tailoring a custom experience for each...
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkLicensed Life and Health Call Center Representative
- Iowa City, IA
- 3 days ago
- Iowa City, IA
- 3 days ago
Licensed Life and Health Call Center Representative at Mass Markets in Job Description POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored...
We are looking for call center representatives to support our "Get Out the Vote" initiative....
Responsibilities for Remote Call Center Representative:? Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote WorkContact Center Representative I-Part Time Part-Time MCC-CCR Cedar Falls, Cedar Falls, IA, US +1 More Locations 30+ days ago Requisition ID: 3282 Salary Range: $17.06 To $17.06 Annually Contact...
131 Main St, Hills, IA 52235, USA | Hourly | 18.50 per hour | Full Time SCHEDULE: Full-time; Monday through Friday with availability between (7:00 am 6:00 pm), and a Saturday morning rotation from...
Are you looking for a great call center position that doesn't require sales or telemarketing?If you possess an extraordinary sense of dependability, attention to detail, and desire to provide a...
NEW ACCOUNTS CALL CENTER ASSOCIATE - E-COMMERCE Req #1517 Von Maur E-Commerce, Davenport, Iowa, United States of America Job Description Posted Tuesday, June 3, 2025 at 12:00 AM As a New Accounts...
+ Area of Interest: Patient Services + FTE/Hours per pay period: 1.0 + Department: CBO- Single Billing Office + Shift: Monday-Friday 8am-4:30pm + Job ID: 165713 Overview We're seeking a Customer...
LOCATION Remote Work-at-Home JOB TYPE Full-Time & Part-Time POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet...
Remote WorkDemographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Iowa
Highest Education Level
Call Center Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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