Customer Service Manager Jobs in Highland, IN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Digital Banking Customer Service Team Lead
- Worth, IL (20 miles from Highland, IN)
- 2 days ago
- Worth, IL (20 miles from Highland, IN)
- 2 days ago
Requirements 5+ years of Digital Banking Call Center Experience 5+ years of Call Center Team Lead Experience Customer Service & Troubleshooting Microsoft Office Suite Location This is a remote role...
Remote WorkCustomer Experience Manager Full Time
- Tinley Park, IL (19 miles from Highland, IN)
- 13 days ago
- Tinley Park, IL (19 miles from Highland, IN)
- 13 days ago
Store - CHI-TINLEY PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Experience Manager - CUSTO014000
- Burbank, IL (21 miles from Highland, IN)
- 15 days ago
- Burbank, IL (21 miles from Highland, IN)
- 15 days ago
at GOODWILL INDS-SE WI & METRO CHICAGO in Burbank, Illinois, United States Job Description RESPONSIBILITY LEVEL: The Customer Experience Manager (CEM) is responsible for overseeing the customer...
- Burbank, IL (21 miles from Highland, IN)
- 20 days ago
- Burbank, IL (21 miles from Highland, IN)
- 20 days ago
RESPONSIBILITY LEVEL: The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and...
PT Customer Experience Manager
- Evergreen Park, IL (17 miles from Highland, IN)
- 23 days ago
- Evergreen Park, IL (17 miles from Highland, IN)
- 23 days ago
Store - CHI-EVERGREEN PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Chicago, IL (24 miles from Highland, IN)
- 30+ days ago
- Chicago, IL (24 miles from Highland, IN)
- 30+ days ago
Are you a retirement professional who enjoys working directly with clients? Are you looking to join an exciting and innovative team revolutionizing the retirement space? The Aon Pooled Employer...
Remote WorkStore - CHI-HIGHLAND, INDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Lot Coordinator / Customer Service - Full-time
- Blue Island, IL (13 miles from Highland, IN)
- 60+ days ago
- Blue Island, IL (13 miles from Highland, IN)
- 60+ days ago
Equitable Services Inc. is seeking a motivated Lot Coordinator to join our Blue Island, IL., team. This is a full-time, Monday-Friday position. In this role, you will be responsible for assisting...
FT Customer Experience Manager
- Evergreen Park, IL (17 miles from Highland, IN)
- 90+ days ago
- Evergreen Park, IL (17 miles from Highland, IN)
- 90+ days ago
Store - CHI-EVERGREEN PARK, ILDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Highland, IN
Moving to Highland, IN? Find some basic demographic data about Highland, IN below.
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Salary for Customer Service Manager Jobs in Highland, IN
Highest Education Level
Customer Service Managers in Highland, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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