Call Center Representative Jobs in Highland, IN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Digital Banking Call Center Representative
- Worth, IL (20 miles from Highland, IN)
- 2 days ago
- Worth, IL (20 miles from Highland, IN)
- 2 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (20 miles from Highland, IN)
- 2 days ago
- Worth, IL (20 miles from Highland, IN)
- 2 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
Call Center Representative/Operator
- Munster, IN (2 miles from Highland, IN)
- 5 days ago
- Munster, IN (2 miles from Highland, IN)
- 5 days ago
Shift: Mon-Friday 3:00 pm - 11:30 pm Location: Community Hospital, Munster, IN Job Description: The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers...
- Merrillville, IN (8 miles from Highland, IN)
- 5 days ago
- Merrillville, IN (8 miles from Highland, IN)
- 5 days ago
. - Two years of customer service, retail banking, or call center experience preferred. - Knowledge of Deposit and Loan products and procedures....
- Worth, IL (20 miles from Highland, IN)
- 7 days ago
- Worth, IL (20 miles from Highland, IN)
- 7 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkContact Center Representative - Bilingual Required
- Olympia Fields, IL (12 miles from Highland, IN)
- 45+ days ago
- Olympia Fields, IL (12 miles from Highland, IN)
- 45+ days ago
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We...
Remote WorkEntry Level Claims Call Center Specialist
- Bedford Park, IL (22 miles from Highland, IN)
- 90+ days ago
- Bedford Park, IL (22 miles from Highland, IN)
- 90+ days ago
We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will...
Demographic Data for Highland, IN
Moving to Highland, IN? Find some basic demographic data about Highland, IN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Highland, IN
Highest Education Level
Call Center Representatives in Highland, IN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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