Customer Service Manager Jobs in Indiana
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Checkmarx Customer Success Manager in Indianapolis , Indiana Customer Success Manager US- Remote Customer Services Full time Office Checkmarx is the enterprise application security leader and the...
Join our team and live the Ollie-tude! : ( Ollie’s Core Values) BE A TEAM PLAYER - Associates are expected to be supportive and work together. BE CARING - How do I treat others with courtesy,...
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
Supervisor-Customer Service - Indianapolis - Full Time
- Indianapolis, IN
- 3 days ago
- Indianapolis, IN
- 3 days ago
Job Description Overview Provides functional guidance and direction in the management of daily activities. Key job duties include monitoring assigned department workflows, quality and performance,...
Store - EVANSVILLE, IN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Job Summary Responsible for providing adequate and quick resolution to all complaints. Monitoring grievance redressal processes and strategy of managing grievances. Be the first line for...
Come join our team and work remote from home! The Government Client Relations Manager will be responsible for assisting the executive management team in Loan Servicing Operations as it pertains to...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Administrative Customer Service Clerical Support 3-Month Assignment Location: Middlebury, IN Pay: $1 9.00 / hr Schedule: Monday Friday, 8 AM 5 PM (In-office) Job Overview: Seeking a professional...
First Merchants Bank is seeking a Consumer Client Service Manager to join our team! This position will focus on leading and developing the banking center team in collaboration with the Banking...
Required Open and Weekend Availability About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver...
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology,...
Demographic Data for Indiana
Moving to Indiana? Find some basic demographic data about Indiana below.
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Salary for Customer Service Manager Jobs in Indiana
Highest Education Level
Customer Service Managers in Indiana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Cash Management
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Retail
- Salesforce
- Friendliness
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Account Management
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Events
- Documentation
- Spanish
- Multitasking
- Coaching
- Collaboration
- Sales
- Reporting
- Team Building
- English
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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