Customer Service Manager Jobs in Indiana

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 66 Jobs

Customer Service Supervisor

  • Indianapolis, IN
  • 15 hours ago
  • Indianapolis, IN
  • 15 hours ago

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...

Customer Service Manager

  • Indianapolis, IN
  • 1 day ago
  • Indianapolis, IN
  • 1 day ago

Job Description Position Overview: This position is responsible for leading and optimizing a customer service team, focusing on overseeing all customer interactions across multiple channels,...

Client Satisfaction Manager

  • Indianapolis, IN
  • 1 day ago
  • Indianapolis, IN
  • 1 day ago

Benefits: Competitive salary Paid time off Training & development Client Satisfaction Manager Are you looking for a challenging role that allows development opportunities while improving the...

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

Client Support Manager I

  • Indianapolis, IN
  • 2 days ago
  • Indianapolis, IN
  • 2 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Bilingual Customer Service Supervisor

  • Carmel, IN
  • 2 days ago
  • Carmel, IN
  • 2 days ago

Lead the Customer Solutions teams by giving guidance and support through positive communications and ensuring daily required workloads are completed. Maintain a call center with excellent customer...

Customer Success Manager - Travel, Transportation and Hospitality

  • Indianapolis, IN
  • 2 days ago
  • Indianapolis, IN
  • 2 days ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...

Corrugated Retail Display Customer Service Manager

  • Zionsville, IN
  • 3 days ago
  • Zionsville, IN
  • 3 days ago

OPEN JOB: Corrugated Retail Display Customer Service Manager LOCATION: Indianapolis, IN Relocation Assistance Available Pay Rate: $100,000 - $120,000 Location: Indianapolis, Indiana Category/Shift:...

Deputy/Assistant Manager Customer Care

  • IN
  • 3 days ago
  • IN
  • 3 days ago

Responsibilities & Key Deliverables To achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.Identification of 3 S dealers (Sales,...

Surety Client Service Manager

  • Indianapolis, IN
  • 4 days ago
  • Indianapolis, IN
  • 4 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....

Client Service Manager-ESOP

  • IN
  • 5 days ago
  • IN
  • 5 days ago

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand...

Remote Work

Full time Customer experience manager

  • Mishawaka, IN
  • 5 days ago
  • Mishawaka, IN
  • 5 days ago

Store - S. BEND-MISHAWAKA, IN Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...

Supervisor, Customer Services

  • Indianapolis, IN
  • 7 days ago
  • Indianapolis, IN
  • 7 days ago

Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...

Client Success Manager, IDNs

  • Carmel, IN
  • 8 days ago
  • Carmel, IN
  • 8 days ago

Who We Are** Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems...

Demographic Data for Indiana

Moving to Indiana? Find some basic demographic data about Indiana below.


Local
National
6,785,528
149,918

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Indiana

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Indiana offer the following education background
Bachelor's Degree
37.9%
High School or GED
20.9%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Indiana
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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