Customer Service Analyst Jobs in Illinois
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
SUPPORT CENTER ANALYST (HELP DESK) INFORMATION SYSTEMS Full-Time Evenings/Nights 9: 00 PM - 7:30 AM; 4 DAYS PER WEEK INCLUDING WEEKEND ROTATION PAY RATE: $20.06 - $30.09 BASED ON RELEVANT...
Experienced Consultant, Customer Service Strategy Chicago motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this...
PAY RATE: $20.06 - $30.09 BASED ON RELEVANT EXPERIENCE + $2.00 SHIFT DIFFERENTIAL IF APPLICABLE COMPETITIVE BENEFITS Click here to review our complete Total Rewards Guide. 403b + matching Up to 4...
West Monroe is searching for a motivated Service Strategy consultant to join our team as an Experienced Consultant within our Technology & Experience practice. In this role, you'll collaborate...
7188 - Springfield - 2531 Chuckwagon Drive, Springfield, Illinois, 62711 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a...
TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages...
Technical Customer Support Analyst - Columbia, MD or Orlando, FL
- Springfield, IL
- 30+ days ago
- Springfield, IL
- 30+ days ago
Solve the complex puzzles you've been dreaming of as our Customer Service Analyst. If you have a passion for innovation in tech, we want you on our team! Thrive in this crucial role!...
6084 - Bloomington - 1213 Holiday Drive, Bloomington, Illinois, 61704 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Customer Service Analyst Illinois State Toll Highway Authority Downers Grove, IL The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the...
Client Service Analyst (bilingual Japanese-English)
- Chicago, IL
- 60+ days ago
- Chicago, IL
- 60+ days ago
Summary Ensure the efficient processing of all financial transactions including but not limited to loans, time deposits, foreign exchange, funds transfer, etc. in accordance with the established...
We are searching for a polished and experienced Senior Client Support Analyst ready to join our service-centric Client Support team catering to our large institution clients that utilize our low...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Illinois
Highest Education Level
Customer Service Analysts in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Help Desk Support
- CompTIA A+
- Call Center Experience
- Escalation Management
- Customer Success
- Customer Support
- Order Processing
- Printing
- Client Services
- Retail Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Calendar Management
- Technical Support
- Scanning
- Energetic
- Customer Relations
- Billing
- Administrative Skills
- Retail
- Process Improvement
- Finance
- High School Diploma
- Military Background
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Auditing
- Written Communication
- Collaboration
- Documentation
- Filing
- Reporting
- Microsoft PowerPoint
- Inventory Management
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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