Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
CALL CENTER REPRESENTATIVE RECRUITING AND ADMISSIONS DEPARTMENT MALCOLM X COLLEGE City Colleges of Chicago'svision is to be recognized as the city's most accessible higher education engine of socioeconomic...
Remote WorkThe Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
General Description Chiro One Wellness Centers is a high-growth, healthcare organization with 150+ clinics, primarily in the Midwest. Each month, we help thousands of patients live happier,...
Call Center Representative, Laboratory Administration - Day Shift
- Harvey, IL
- 2 days ago
- Harvey, IL
- 2 days ago
Be a part of a world-class academic healthcare system, Ingalls Memorial Hospital, as a Call Center Representative in the Lab Development department....
Educator Licensure Call Center Specialist (Consultant #1912)
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
Duties Reporting to the Supervisor, this individual will provide technical support and assistance via phone to educators, Regional Offices of Education, and other stakeholders pertaining to...
Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : High School/GED Salary Range : $18.50 - $19.50 Hourly Travel Percentage : None Job Shift : Day Job Category :...
SCR Medical Transportation LLC We are hiring for the following onsite shifts at $17.00/hour: Second shift: 2:15PM-10:45PM Overnight: 10:00PM-6:30AM The Customer Service Representative will provide...
Remote Call Center Representative $17/HR - IMMEDIATE HIRE
- Chicago, IL
- 3 days ago
- Chicago, IL
- 3 days ago
Remote Call Center Representative $17/HR - IMMEDIATE HIRE TEKsystems $17.00 / hr life insurance, sick time, 401(k), retirement plan United States, Illinois, Chicago Jun 10, 2025 *IMMEDIATE CALL CENTER...
Remote WorkCall Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes....
Remote Work-6pm MON-FRI (WEEKENDS OFF) Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...
Call Center Call Center Agent Carol Stream, IL Posted: 6/3/2025 Job Description Job ID#: 71371 Job Category: Call Center Position Type: *W2 Duration: Temporary Throughout the past 30 years plus,...
Call Center Representative / Pharmacy Tech Support (Remote)
- Chicago, IL
- 11 days ago
- Chicago, IL
- 11 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkCustomer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Part-Time Dispensary Associate for the Call Center! Are you someone who is personable, friendly, adapt in a...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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