Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
We've teamed up with a growing local eye clinic and are searching for a friendly, detail-driven Call Center Representative to join their amazing team. Perks You'll Love (starting Day 1!)...
Position Summary The Contact Center Representative is responsible for ensuring patient access to appointments in support of patient health and wellness. Main responsibilities include answering...
Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Part-Time Dispensary Associate for the Call Center! Are you someone who is personable, friendly, adapt in a...
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkOverview The Call Center Specialists perform telecommunications tasks under general supervision as a member of a team in operating computerized communication systems for the Carle entity following...
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Call Center Representative APK Publishers Chicago, Illinois **Job Title:** Call Center Representative**Job Type:** Full-time**Location:** [Insert location here]**Salary Range:** $26 to $27 per hour*...
Looking for a sales career where you control your income? Join our team as a Client Relations Specialist and help individuals make informed financial decisions with Indexed Universal Life (IUL)...
Remote WorkJob Description: This position reports to our (10 S Canal St., Chicago IL) location. If selected, you must be able to report to this work location. Answer your calling and take the lead at our...
Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is...
Prior customer service/call center experience is preferred....
Remote WorkCall Center Representative Job Description Position Title: Call Center Representative Duration: 6 Months Location: Worth, IL 60482 (Potential for in-person training if a group is brought on at once...
Remote WorkClient Support Specialist - Payroll
- Elk Grove Village, IL
- 7 days ago
- Elk Grove Village, IL
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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