Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call-Center Customer Care Associate-1030am-7pm (USABB)
- Waukegan, IL
- 1 day ago
- Waukegan, IL
- 1 day ago
WEEKENDS OFF) Pay: $18.00hr Benefits: Medical, Dental, Vision, Life, 401k, Vacation, Sick Time Proficiency with Microsoft Outlook/Word/Excel Must be able to pass a background/drug test High-Volume Call-Center...
For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly rate for the position is: $17.84....
Remote WorkCall Center Operator / Telephone Answering Service Operator
- Springfield, IL
- 2 days ago
- Springfield, IL
- 2 days ago
Job Type Full-time Description Job Posting: Telephone Answering Service Operator Location: Springfield, Illinois Job Type: Full-Time Salary: $16.00 to $18.00/hour starting Are you ready to join a...
Total Rewards "Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation...
TEKsystems Client Support Specialist in Deerfield , Illinois Description Claims Specialist's work one on one, via phone, with travelers who travel with and rely on mobility equipment. The...
Consumer Services Specialist (Call Center- multiple start dates listed in posting)
- Springfield, IL
- 3 days ago
- Springfield, IL
- 3 days ago
Consumer Services Specialist (Call Center- multiple start dates listed in posting) Company: UMB Bank Location: Springfield, IL Date Posted: 2/27/25, 3:45 AM We are* currently hiring for our next...
Call Center Associate REFER A FRIEND LaSalle Network is teaming up with a cutting-edge entertainment and technology company to find top-tier talent for their expanding team! If you're passionate...
Call Center Representative#25-52263 Worth, IL All On-site Job Description Our Client, a Commercial Banking company, is looking for a Call Center Representative for their Remote location....
at Beacon Hill Solutions Group, LLC in Chicago, Illinois, United States Job Description Our client, a financial services company, is looking for a detail oriented and customer focused Call Center Representative...
Volt is immediately hiring for Remote Bilingual Call Center Representatives in Irvine, CA....
Our client, a financial services company, is looking for a detail oriented and customer focused Call Center Representative to join their team....
Leaffilter Call Center Representative - Leaf Home Bath in Lombard , Illinois 1051 N Main St, Lombard, IL 60148, USA Job Description THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER...
JOB OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer...
Job Details Job Location : Chicago, IL Position Type : Full Time Education Level : High School/GED Salary Range : $18.50 - $19.50 Hourly Travel Percentage : None Job Shift : Day Job Category :...
Kilpatrick, a large international law firm, is seeking a Client Support Specialist for our Finance Department in our Chicago, Dallas, Houston or Atlanta office. This position will be part of our...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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