Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bilingual Call Center Customer Service Rep English/Russian - REMOTE
- Elk Grove Village, IL
- 8 hours ago
- Elk Grove Village, IL
- 8 hours ago
This position requires previous call center experience, strong communication skills, and computer literacy....
Remote WorkMedical Office Specialist, Call Center Southern Illinois University - School of Medicine
- Springfield, IL
- 11 hours ago
- Springfield, IL
- 11 hours ago
This position is very important to the continued success of the Center in that, in most instances, this is the "first contact" and "first impression" a patient receives about the Center. This...
As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the "First Notice of Loss" reports....
Local candidates only! Main Responsibilities: Assist members over the phone and email by answering their questions they have about Credit Union products and services Provide prompt, positive, and...
Call Center Representative - Onsite in Chicago Job Details Job Location Corporate Office - Chicago, IL Salary Range $17.75 - $19.00 Hourly Description Position SummaryTo deliver the companys standards...
Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Required Skills: 1 Year of Call Center Experience...
Remote WorkHours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. Anticipated start date of the position is July 14 or August 4, 2025....
Remote Benefits Call Center Rep (Temp)
- Rolling Meadows, IL
- 5 days ago
- Rolling Meadows, IL
- 5 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
Remote WorkAt CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the companys products or services following standard SOPs and...
Remote WorkGeneral Description Chiro One Wellness Centers is a high growth healthcare organization with 150 clinics primarily in the Midwest Each month we help thousands of patients live happier healthier...
Be the first point of contact for clients calling about their banking needs. Use your communication skills and digital knowledge to resolve issues, offer financial advice, and promote products and...
Remote WorkInbound Call Center Representative Job Description Patient Services Inbound Representative (Chicago, IL) Bring your passion for making a meaningful difference in people's lives to the forefront in this...
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote WorkDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Microsoft Outlook
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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