Call Center Representative Jobs in Illinois
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkImagine yourself Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track...
Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the...
Healthcare Call Center Representative REFER A FRIEND Join LaSalle Network as we help our healthcare client add a key player to their call center team!...
Desired Qualifications (you do not need to have, but would be great if you did): Previous call center experience Ability to train others Public Trust clearance highly desired HDI Customer Service Representative...
Remote WorkIt's more than a career, it's a calling. IL-SSM Health Good Samaritan Hospital - Mt. Vernon Worker Type: Regular Job Highlights: Department: Hospital Switchboard Schedule: Full time, Variable...
Ascend Wellness Holdings (AWH) of Springfield-Adams St, IL is looking to hire a Full-Time Call Center Associate! Are you someone who is personable, friendly, adapt in a fast-paced atmosphere and...
Call center experience preferred but not required Work Location: Remote Successful completion of a background check is required for this position. ?...
Remote WorkKey Responsibilities: Make outbound calls to credit union members regarding early-stage delinquency accounts Provide exceptional customer service while working with members to resolve past due...
Gain valuable experience in customer service and call center operations. Be part of a team that values collaboration and professional growth....
To build on a strong foundation of achievement and contribute to the realization of its ambitious institutional goals, Southern Illinois University Edwardsville (SIUE) invites applications for the...
. * As the Inbound Call Center Representative, you will serve as the first point of contact for our members, delivering exceptional service in a fast-paced, high -volume credit union contact center...
at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States Job Description Description About Bally's: Bally's Corporation is one of the world's leading...
Contact Center Representative Location Oak Brook, Illinois Internal Applicants must apply by 7/15 SUMMARY The primary responsibility of the Member Contact Center Representative is to act as...
**Responsibilities for Remote Call Center Representative:** Manage a steady, high volume of incoming calls from customers. Computer navigation experience is necessary....
Remote WorkDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Illinois
Highest Education Level
Call Center Representatives in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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