Customer Service Manager Jobs in Oswego, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Mokena, IL (24 miles from Oswego, IL)
- 45+ days ago
- Mokena, IL (24 miles from Oswego, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (23 miles from Oswego, IL)
- 60+ days ago
- Hinsdale, IL (23 miles from Oswego, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Hanover Park, IL (23 miles from Oswego, IL)
- 1 day ago
- Hanover Park, IL (23 miles from Oswego, IL)
- 1 day ago
General Information Job ID ATR52934 Posting Job Title Sr. Coord, Customer Service Locations IL Hanover Park Employment Type Full Time Date Posted 03-Jul-2025 Relocation Support No Description &...
Byram Healthcare Supervisor, Customer Service
- Downers Grove, IL (18 miles from Oswego, IL)
- 1 day ago
- Downers Grove, IL (18 miles from Oswego, IL)
- 1 day ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Bilingual Customer Service Supervisor
- Batavia, IL (12 miles from Oswego, IL)
- 2 days ago
- Batavia, IL (12 miles from Oswego, IL)
- 2 days ago
Lead the Customer Solutions teams by giving guidance and support through positive communications and ensuring daily required workloads are completed. Maintain a call center with excellent customer...
Supervisor Customer Service (Call Center)
- Oakbrook Terrace, IL (23 miles from Oswego, IL)
- 3 days ago
- Oakbrook Terrace, IL (23 miles from Oswego, IL)
- 3 days ago
Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work...
- Downers Grove, IL (18 miles from Oswego, IL)
- 8 days ago
- Downers Grove, IL (18 miles from Oswego, IL)
- 8 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
- Romeoville, IL (12 miles from Oswego, IL)
- 10 days ago
- Romeoville, IL (12 miles from Oswego, IL)
- 10 days ago
The Customer Service Manager is a key contact for our internal stakeholders and external customers....
- Westmont, IL (20 miles from Oswego, IL)
- 10 days ago
- Westmont, IL (20 miles from Oswego, IL)
- 10 days ago
The Ed Napleton Automotive Group is looking for our next Customer Experience Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Westmont Porsche the...
Client Services Manager HealthLab
- Winfield, IL (16 miles from Oswego, IL)
- 11 days ago
- Winfield, IL (16 miles from Oswego, IL)
- 11 days ago
Required Demonstrated success in call center management. Bachelors Degree. ...
- Addison, IL (24 miles from Oswego, IL)
- 13 days ago
- Addison, IL (24 miles from Oswego, IL)
- 13 days ago
Candidate Job Description Job Title: Account Manager - Retention Location: North America Division: Regus Reporting To: Sales Manager, Inside Sales Team Company background IWG is the World's...
Customer Service Team Lead (Bilingual)
- Willowbrook, IL (21 miles from Oswego, IL)
- 20 days ago
- Willowbrook, IL (21 miles from Oswego, IL)
- 20 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Customer Service Department Manager
- Burr Ridge, IL (21 miles from Oswego, IL)
- 20 days ago
- Burr Ridge, IL (21 miles from Oswego, IL)
- 20 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
- Carol Stream, IL (19 miles from Oswego, IL)
- 21 days ago
- Carol Stream, IL (19 miles from Oswego, IL)
- 21 days ago
Serve as the primary point of contact with our customers by overseeing, coordinating, communicating, scheduling, and expediting the flow of materials, parts, and assemblies between departments to...
Retail Customer Service Supervisor
- Wheaton, IL (16 miles from Oswego, IL)
- 26 days ago
- Wheaton, IL (16 miles from Oswego, IL)
- 26 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Demographic Data for Oswego, IL
Moving to Oswego, IL? Find some basic demographic data about Oswego, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Oswego, IL
Highest Education Level
Customer Service Managers in Oswego, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »