Call Center Representative Jobs in Oswego, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Versiti Blood Center of IL
- Aurora, IL (9 miles from Oswego, IL)
- 7 days ago
- Aurora, IL (9 miles from Oswego, IL)
- 7 days ago
.)\ What Were Looking For:\ \ Strong communication skills\ Comfort using computers and learning new systems\ Reliability and a positive attitude\ Call Center experience is helpful but not required\...
Remote Full Time- Versiti, Inc.
- Aurora, IL (9 miles from Oswego, IL)
- 14 days ago
- Aurora, IL (9 miles from Oswego, IL)
- 14 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
Remote Full Time988 Call Center Specialist - PM
- DuPage County Health Department
- Wheaton, IL (16 miles from Oswego, IL)
- 14 days ago
- Wheaton, IL (16 miles from Oswego, IL)
- 14 days ago
Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our...
In Person- Versiti Blood Center of IL
- Aurora, IL (9 miles from Oswego, IL)
- 22 days ago
- Aurora, IL (9 miles from Oswego, IL)
- 22 days ago
What We're Looking For: Strong communication skills Comfort using computers and learning new systems Reliability and a positive attitude Call Center experience is helpful but not required Schedule:...
In PersonCall Center Representative (Support Services)
- Wheaton Eye Clinic LTD
- Wheaton, IL (16 miles from Oswego, IL)
- 30+ days ago
- Wheaton, IL (16 miles from Oswego, IL)
- 30+ days ago
The Call Center Representative will demonstrate initiative in accomplishing all Wheaton Eye goals, follow HIPAA guidelines for patient privacy and abide by all Wheaton Eye and departmental guidelines...
In Person- Illinois Municipal Retirement Fund (IMRF)
- Oak Brook, IL (23 miles from Oswego, IL)
- 30+ days ago
- Oak Brook, IL (23 miles from Oswego, IL)
- 30+ days ago
Contact Center Representative Illinois Municipal Retirement Fund (IMRF) - 4.0 Oak Brook, IL Job Details $53,369 - $58,705 a year 1 day ago Benefits Paid holidays Disability insurance Health...
Remote- Versiti, Inc.
- Aurora, IL (9 miles from Oswego, IL)
- 30+ days ago
- Aurora, IL (9 miles from Oswego, IL)
- 30+ days ago
Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research...
In Person Full TimeCall Center Specialist Physician Referrals
- Advent Health
- Hinsdale, IL (23 miles from Oswego, IL)
- 30+ days ago
- Hinsdale, IL (23 miles from Oswego, IL)
- 30+ days ago
Schedule: Monday - Fridays; Day shifts, w/some Saturdays 1-Year inbound call center experience needed Remote role, but candidates must reside in the Chicagoland or Northwest Indiana Area and have reliable...
RemoteClient Support Specialist- Greater Chicago, IL Area (REMOTE)
- Fidelity Investments
- Naperville, IL (12 miles from Oswego, IL)
- 45+ days ago
- Naperville, IL (12 miles from Oswego, IL)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites: Chicago,...
In PersonReceptionist Customer Care Associate
- Clarke
- Saint Charles, IL (18 miles from Oswego, IL)
- 45+ days ago
- Saint Charles, IL (18 miles from Oswego, IL)
- 45+ days ago
We're looking for a friendly, organized, and polished Receptionist/Customer Care Associate to join us at our corporate office in St. Charles, Illinois. You'll be the first hello for customers and...
In Person988 Call Center Specialist - Overnight
- DuPage County Health Department
- Wheaton, IL (16 miles from Oswego, IL)
- 90+ days ago
- Wheaton, IL (16 miles from Oswego, IL)
- 90+ days ago
Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our...
In PersonDemographic Data for Oswego, IL
Moving to Oswego, IL? Find some basic demographic data about Oswego, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Oswego, IL
Highest Education Level
Call Center Representatives in Oswego, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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