Customer Service Manager Jobs in North Chicago, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (22 miles from North Chicago, IL)
- 7 days ago
- Des Plaines, IL (22 miles from North Chicago, IL)
- 7 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 3 days ago
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 45+ days ago
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 45+ days ago
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 60+ days ago
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Kenosha, WI (20 miles from North Chicago, IL)
- 12 hours ago
- Kenosha, WI (20 miles from North Chicago, IL)
- 12 hours ago
Minimum of 7 years of experience in customer service management, with at least 3 years in a leadership role. Strong leadership and team management skills....
CS Customer Service Manager Job Wheeling, IL
- Wheeling, IL (14 miles from North Chicago, IL)
- 16 hours ago
- Wheeling, IL (14 miles from North Chicago, IL)
- 16 hours ago
Website Job Duties and Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Senior Client Services Manager, Risk
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 2 days ago
- Rolling Meadows, IL (19 miles from North Chicago, IL)
- 2 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
CS Customer Service Manager Job
- Wheeling, IL (14 miles from North Chicago, IL)
- 2 days ago
- Wheeling, IL (14 miles from North Chicago, IL)
- 2 days ago
Website We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Coordinator, Corporate
- Riverwoods, IL (10 miles from North Chicago, IL)
- 2 days ago
- Riverwoods, IL (10 miles from North Chicago, IL)
- 2 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Crystal Lake, IL (23 miles from North Chicago, IL)
- 2 days ago
- Crystal Lake, IL (23 miles from North Chicago, IL)
- 2 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Customer Service Team Lead (Bilingual)
- Park City, IL (1 mile from North Chicago, IL)
- 3 days ago
- Park City, IL (1 mile from North Chicago, IL)
- 3 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Regional Senior Manager Customer Service
- Schaumburg, IL (23 miles from North Chicago, IL)
- 7 days ago
- Schaumburg, IL (23 miles from North Chicago, IL)
- 7 days ago
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading...
- Palatine, IL (17 miles from North Chicago, IL)
- 8 days ago
- Palatine, IL (17 miles from North Chicago, IL)
- 8 days ago
Overview The Customer Service Manager will be responsible for leading the entire Customer Service team focused on delivering a world-class customer experience....
- Arlington Heights, IL (15 miles from North Chicago, IL)
- 8 days ago
- Arlington Heights, IL (15 miles from North Chicago, IL)
- 8 days ago
RESPONSIBILITY LEVEL: The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and...
Demographic Data for North Chicago, IL
Moving to North Chicago, IL? Find some basic demographic data about North Chicago, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in North Chicago, IL
Highest Education Level
Customer Service Managers in North Chicago, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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