Customer Service Manager Jobs in Naperville, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Experience Manager - Victoria's Secret - Chicago Ridge - Chicago Ridge, IL
- Chicago Ridge, IL (18 miles from Naperville, IL)
- 5 hours ago
- Chicago Ridge, IL (18 miles from Naperville, IL)
- 5 hours ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Service Coordinator CDH Interventional Holding/Recovery Part-time Days
- Winfield, IL (7 miles from Naperville, IL)
- 8 hours ago
- Winfield, IL (7 miles from Naperville, IL)
- 8 hours ago
Description The Customer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine Health Care, adheres to the organizations Code of Ethics and Corporate Compliance...
- Schaumburg, IL (18 miles from Naperville, IL)
- 1 day ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 1 day ago
Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of...
- Oak Forest, IL (22 miles from Naperville, IL)
- 1 day ago
- Oak Forest, IL (22 miles from Naperville, IL)
- 1 day ago
We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution. QXO is a publicly traded company founded by...
SAP Concur - Client Success Manager - Strategic (Tempe)
- Oak Brook, IL (10 miles from Naperville, IL)
- 1 day ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Account Manager - Truck Transport
- Lombard, IL (9 miles from Naperville, IL)
- 2 days ago
- Lombard, IL (9 miles from Naperville, IL)
- 2 days ago
Job Type Full-time Description Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager of Truck...
Remote WorkSenior Client Services Manager, Carrier Practice
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 3 days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 3 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Remote WorkSAP Concur - Client Success Manager - Strategic
- Oak Brook, IL (10 miles from Naperville, IL)
- 3 days ago
- Oak Brook, IL (10 miles from Naperville, IL)
- 3 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Senior Customer Success Manager - Energy & Utilities
- Itasca, IL (15 miles from Naperville, IL)
- 5 days ago
- Itasca, IL (15 miles from Naperville, IL)
- 5 days ago
Company Description IFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions,...
Senior Customer Success Manager- Utilities
- Itasca, IL (15 miles from Naperville, IL)
- 5 days ago
- Itasca, IL (15 miles from Naperville, IL)
- 5 days ago
Company DescriptionIFS is a billion-dollar revenue company with 7,000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions,...
New Store - Customer Service Supervisor - Saint Charles, IL - Opening Early Summer 2025
- Saint Charles, IL (13 miles from Naperville, IL)
- 7 days ago
- Saint Charles, IL (13 miles from Naperville, IL)
- 7 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 7 days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 7 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
- Schaumburg, IL (18 miles from Naperville, IL)
- 8 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 8 days ago
OVERVIEW As a key member of the Wheels client facing team, the Sr Account Manager will participate in defining, executing, and initiating activities across the organization to assure an...
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 9 days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 9 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Bolingbrook, IL (5 miles from Naperville, IL)
- 9 days ago
- Bolingbrook, IL (5 miles from Naperville, IL)
- 9 days ago
Preferred Professional Certification(s): Customer Relationship Management (CRM), Customer Service Manager (CSMC), and / or Customer Service Management (CSM) certificate....
Demographic Data for Naperville, IL
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Salary for Customer Service Manager Jobs in Naperville, IL
Highest Education Level
Customer Service Managers in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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