Customer Service Manager Jobs in Naperville, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (19 miles from Naperville, IL)
- 7 days ago
- Des Plaines, IL (19 miles from Naperville, IL)
- 7 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
Client Service Manager Trainee - Achieve Personal Lines - September 2025
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 3 days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Mokena, IL (20 miles from Naperville, IL)
- 45+ days ago
- Mokena, IL (20 miles from Naperville, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 45+ days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 45+ days ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (10 miles from Naperville, IL)
- 60+ days ago
- Hinsdale, IL (10 miles from Naperville, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Lead - Part-Time
- Melrose Park, IL (16 miles from Naperville, IL)
- 1 day ago
- Melrose Park, IL (16 miles from Naperville, IL)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
Senior Client Services Manager, Risk
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 1 day ago
- Rolling Meadows, IL (21 miles from Naperville, IL)
- 1 day ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
- Hanover Park, IL (14 miles from Naperville, IL)
- 2 days ago
- Hanover Park, IL (14 miles from Naperville, IL)
- 2 days ago
General Information Job ID ATR52934 Posting Job Title Sr. Coord, Customer Service Locations IL Hanover Park Employment Type Full Time Date Posted 03-Jul-2025 Relocation Support No Description &...
Byram Healthcare Supervisor, Customer Service
- Downers Grove, IL (6 miles from Naperville, IL)
- 2 days ago
- Downers Grove, IL (6 miles from Naperville, IL)
- 2 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Bilingual Customer Service Supervisor
- Batavia, IL (11 miles from Naperville, IL)
- 2 days ago
- Batavia, IL (11 miles from Naperville, IL)
- 2 days ago
Lead the Customer Solutions teams by giving guidance and support through positive communications and ensuring daily required workloads are completed. Maintain a call center with excellent customer...
Supervisor Customer Service (Call Center)
- Oakbrook Terrace, IL (11 miles from Naperville, IL)
- 3 days ago
- Oakbrook Terrace, IL (11 miles from Naperville, IL)
- 3 days ago
Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work...
Digital Banking Customer Service Team Lead
- Worth, IL (18 miles from Naperville, IL)
- 7 days ago
- Worth, IL (18 miles from Naperville, IL)
- 7 days ago
Requirements 5+ years of Digital Banking Call Center Experience 5+ years of Call Center Team Lead Experience Customer Service & Troubleshooting Microsoft Office Suite Location This is a remote role...
Remote WorkRegional Senior Manager Customer Service
- Schaumburg, IL (18 miles from Naperville, IL)
- 7 days ago
- Schaumburg, IL (18 miles from Naperville, IL)
- 7 days ago
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading...
- Palatine, IL (24 miles from Naperville, IL)
- 8 days ago
- Palatine, IL (24 miles from Naperville, IL)
- 8 days ago
Overview The Customer Service Manager will be responsible for leading the entire Customer Service team focused on delivering a world-class customer experience....
Demographic Data for Naperville, IL
Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Naperville, IL
Highest Education Level
Customer Service Managers in Naperville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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