Customer Service Representative Jobs in Naperville, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 288 Jobs

Seasonal Customer Service Representative - FT

  • Forest View, IL (18 miles from Naperville, IL)
  • 3 days ago
  • Forest View, IL (18 miles from Naperville, IL)
  • 3 days ago

$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Seasonal hiring! No experience necessary! Become a member of our Avis Budget Group team where youll be an appreciated and valued...

Customer Service Representative

  • Aurora, IL (6 miles from Naperville, IL)
  • 14 days ago
  • Aurora, IL (6 miles from Naperville, IL)
  • 14 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Inside Sales-Reactivation Specialist

  • Aurora, IL (6 miles from Naperville, IL)
  • 18 days ago
  • Aurora, IL (6 miles from Naperville, IL)
  • 18 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Sales Account Manager

  • Naperville, IL
  • 18 days ago
  • Naperville, IL
  • 18 days ago

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...

Customer Service - Self Storage Manager

  • Alsip, IL (21 miles from Naperville, IL)
  • 5 hours ago
  • Alsip, IL (21 miles from Naperville, IL)
  • 5 hours ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Customer Service Associate - Temporary

  • Lyons, IL (16 miles from Naperville, IL)
  • 5 hours ago
  • Lyons, IL (16 miles from Naperville, IL)
  • 5 hours ago

This isn't just building a career. This is transforming healthcare. There's no better feeling in a job than helping people live more joyful lives through better health in the communities you...

Customer Service Representative

  • Woodridge, IL (5 miles from Naperville, IL)
  • 12 hours ago
  • Woodridge, IL (5 miles from Naperville, IL)
  • 12 hours ago

... International Parkway, Woodridge, Illinois 60517 TruGreen accepts applications on an ongoing basis. Job Description Every TruGreen associate is committed to quality. We all have an important...

Customer Service Associate

  • Downers Grove, IL (6 miles from Naperville, IL)
  • 12 hours ago
  • Downers Grove, IL (6 miles from Naperville, IL)
  • 12 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Automotive Customer Service Advisor

  • Naperville, IL
  • 12 hours ago
  • Naperville, IL
  • 12 hours ago

Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the...

Pharmacy Customer Service Associate

  • Westmont, IL (8 miles from Naperville, IL)
  • 12 hours ago
  • Westmont, IL (8 miles from Naperville, IL)
  • 12 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Bilingual Customer Service Specialist (Spanish)

  • Evergreen Park, IL (22 miles from Naperville, IL)
  • 13 hours ago
  • Evergreen Park, IL (22 miles from Naperville, IL)
  • 13 hours ago

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....

Customer Service Rep(02942) 323 W Irving Park Rd

  • Wood Dale, IL (15 miles from Naperville, IL)
  • 1 day ago
  • Wood Dale, IL (15 miles from Naperville, IL)
  • 1 day ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Remote --- Customer Service Representative

  • Oak Brook, IL (10 miles from Naperville, IL)
  • 1 day ago
  • Oak Brook, IL (10 miles from Naperville, IL)
  • 1 day ago

REMOTE --- CUSTOMER SERVICE REPRESENTATIVE at Teleperformance USA in Job Description Category : Customer Service/Support About TP TP is a global, digital business services company....

Remote Work

Customer Service Rep(2723) - 574 W Army Trail Road

  • Bloomingdale, IL (12 miles from Naperville, IL)
  • 2 days ago
  • Bloomingdale, IL (12 miles from Naperville, IL)
  • 2 days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Reprsentative

  • Glen Ellyn, IL (7 miles from Naperville, IL)
  • 2 days ago
  • Glen Ellyn, IL (7 miles from Naperville, IL)
  • 2 days ago

Store 4706700: 631 Roosevelt Rd, Glen Ellyn, Illinois 60137 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...

Demographic Data for Naperville, IL

Moving to Naperville, IL? Find some basic demographic data about Naperville, IL below.


Local
National
168,114
5,788
Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

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Salary for Customer Service Representative Jobs in Naperville, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Naperville, IL offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Naperville, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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