Customer Service Manager Jobs in Mount Prospect, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (4 miles from Mount Prospect, IL)
- 3 days ago
- Des Plaines, IL (4 miles from Mount Prospect, IL)
- 3 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
- Lincolnshire, IL (8 miles from Mount Prospect, IL)
- 14 days ago
- Lincolnshire, IL (8 miles from Mount Prospect, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Schaumburg, IL (8 miles from Mount Prospect, IL)
- 14 days ago
- Schaumburg, IL (8 miles from Mount Prospect, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Sales Business Development Representative
- Lincolnshire, IL (8 miles from Mount Prospect, IL)
- 14 days ago
- Lincolnshire, IL (8 miles from Mount Prospect, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Senior Client Services Manager
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 16 hours ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 16 hours ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
Digital Banking Customer Service Team Lead
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
Client Support Center Supervisor - Digital Banking Focus Are you a natural leader with a passion for digital banking and client service excellence? We're looking for a Client Support Center...
Client Services Manager - Clinical Research
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
Who Are We? Prolaio believes that continuous learning and collaboration can make a significant difference in how heart care is administered. We are creating smarter ways to address heart disease...
Customer Success Manager - Travel, Transportation and Hospitality
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About...
Customer Service Coordinator / Driver - CHI
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
ABOUT CRADLES TO CRAYONS: Cradles to Crayons (C2C), founded in 2002, provides children from birth through age 12, living in homeless or low-income situations, with the essential items they need to...
Regional Senior Manager Customer Service
- Schaumburg, IL (8 miles from Mount Prospect, IL)
- 3 days ago
- Schaumburg, IL (8 miles from Mount Prospect, IL)
- 3 days ago
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading...
- Palatine, IL (6 miles from Mount Prospect, IL)
- 3 days ago
- Palatine, IL (6 miles from Mount Prospect, IL)
- 3 days ago
Overview The Customer Service Manager will be responsible for leading the entire Customer Service team focused on delivering a world-class customer experience....
Sr. Client Success Manager, Advertising
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals. We help millions of people around the world...
- Arlington Heights, IL (4 miles from Mount Prospect, IL)
- 3 days ago
- Arlington Heights, IL (4 miles from Mount Prospect, IL)
- 3 days ago
RESPONSIBILITY LEVEL: The Customer Experience Manager (CEM) is responsible for overseeing the customer and donor experience, driving store productivity, and ensuring the achievement of sales and...
- Hoffman Estates, IL (13 miles from Mount Prospect, IL)
- 3 days ago
- Hoffman Estates, IL (13 miles from Mount Prospect, IL)
- 3 days ago
Job Description JOB SCOPE: The Customer Service Manager is responsible for providing a superior customer experience for all Kenmore external channels and Kenmore customers for both the life cycle of...
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Demographic Data for Mount Prospect, IL
Moving to Mount Prospect, IL? Find some basic demographic data about Mount Prospect, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Mount Prospect, IL
Highest Education Level
Customer Service Managers in Mount Prospect, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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