Customer Service Manager Jobs in Mount Prospect, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Financial Service Administrator and Analyst ( Hybrid )
- Des Plaines, IL (4 miles from Mount Prospect, IL)
- 8 days ago
- Des Plaines, IL (4 miles from Mount Prospect, IL)
- 8 days ago
Communicate with clients and financial institutions for transactions Ensure compliance regulations are met Customer Service Management Company Information: Founded in 1997, we are a values oriented,...
Retail Customer Service Supervisor
- Countryside, IL (19 miles from Mount Prospect, IL)
- 5 hours ago
- Countryside, IL (19 miles from Mount Prospect, IL)
- 5 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we re more than just a company obsessed...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Chicago, IL (17 miles from Mount Prospect, IL)
- 22 hours ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
Customer Service Supervisor - Full Time
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 day ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 day ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
CS Customer Service Manager Job Wheeling, IL
- Wheeling, IL (4 miles from Mount Prospect, IL)
- 1 day ago
- Wheeling, IL (4 miles from Mount Prospect, IL)
- 1 day ago
Website Job Duties and Responsibilities We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Lead - Part-Time
- Melrose Park, IL (11 miles from Mount Prospect, IL)
- 2 days ago
- Melrose Park, IL (11 miles from Mount Prospect, IL)
- 2 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead**!...
- Park City, IL (20 miles from Mount Prospect, IL)
- 2 days ago
- Park City, IL (20 miles from Mount Prospect, IL)
- 2 days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 2 days ago
Client Services Coordinator Job Description- Hybrid- Chicago office The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional...
Senior Client Services Manager, Risk
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 2 days ago
- Rolling Meadows, IL (5 miles from Mount Prospect, IL)
- 2 days ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a...
- Hanover Park, IL (12 miles from Mount Prospect, IL)
- 2 days ago
- Hanover Park, IL (12 miles from Mount Prospect, IL)
- 2 days ago
General Information Job ID ATR52934 Posting Job Title Sr. Coord, Customer Service Locations IL Hanover Park Employment Type Full Time Date Posted 03-Jul-2025 Relocation Support No Description &...
CS Customer Service Manager Job
- Wheeling, IL (4 miles from Mount Prospect, IL)
- 2 days ago
- Wheeling, IL (4 miles from Mount Prospect, IL)
- 2 days ago
Website We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Manager (CSM)....
Customer Service Coordinator, Corporate
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Byram Healthcare Supervisor, Customer Service
- Downers Grove, IL (18 miles from Mount Prospect, IL)
- 3 days ago
- Downers Grove, IL (18 miles from Mount Prospect, IL)
- 3 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
- Crystal Lake, IL (24 miles from Mount Prospect, IL)
- 3 days ago
- Crystal Lake, IL (24 miles from Mount Prospect, IL)
- 3 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 3 days ago
Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for: Supply Chain...
Remote WorkDemographic Data for Mount Prospect, IL
Moving to Mount Prospect, IL? Find some basic demographic data about Mount Prospect, IL below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Mount Prospect, IL
Highest Education Level
Customer Service Managers in Mount Prospect, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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