Customer Service Representative Jobs in Mount Prospect, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Naperville, IL (22 miles from Mount Prospect, IL)
- 1 hour ago
- Naperville, IL (22 miles from Mount Prospect, IL)
- 1 hour ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Bilingual (Spanish/English) Customer Support Representative (Remote - US)
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 hour ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 1 hour ago
CoinFlip is a global digital currency platform company focused on providing consumers with simple and secure access to buy and sell cryptocurrency. The company operates the world's largest network...
Remote WorkBilingual Spanish/English Customer Service
- Schiller Park, IL (9 miles from Mount Prospect, IL)
- 2 hours ago
- Schiller Park, IL (9 miles from Mount Prospect, IL)
- 2 hours ago
Job Opportunity: Customer Service, Showroom & Warehouse Assistant. Hardwood Flooring Retailer. We are looking for a kind and detail-oriented individual. This role requires a combination of...
Pharmacy Customer Service Associate
- Berwyn, IL (17 miles from Mount Prospect, IL)
- 2 hours ago
- Berwyn, IL (17 miles from Mount Prospect, IL)
- 2 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Deerfield, IL (8 miles from Mount Prospect, IL)
- 6 hours ago
- Deerfield, IL (8 miles from Mount Prospect, IL)
- 6 hours ago
Schedule: Monday to Friday, 9:00 AM 6:00 PM CST Location: Onsite in Riverwoods, IL 60015 Pay Rate: $20/hour Were seeking a professional and reliable Customer Service Representative to join our team...
- Woodridge, IL (23 miles from Mount Prospect, IL)
- 6 hours ago
- Woodridge, IL (23 miles from Mount Prospect, IL)
- 6 hours ago
Looking for a Customer Service Rep in the Woodridge, Illinois area. This person would be responsible for supporting sales representatives and customers by providing information on availability of...
Delivery Station Customer Service Associate, DSL
- Chicago, IL (17 miles from Mount Prospect, IL)
- 6 hours ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 6 hours ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Customer Service Representative - 1st Shift
- Skokie, IL (10 miles from Mount Prospect, IL)
- 11 hours ago
- Skokie, IL (10 miles from Mount Prospect, IL)
- 11 hours ago
at Federal-Mogul Motorparts LLC in Skokie, Illinois, United States Job Description DRiV is one of the world's leading designer, manufacturers and marketers of automotive products for original...
Customer Service Associate - Temporary
- Algonquin, IL (20 miles from Mount Prospect, IL)
- 13 hours ago
- Algonquin, IL (20 miles from Mount Prospect, IL)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Maywood, IL (13 miles from Mount Prospect, IL)
- 13 hours ago
- Maywood, IL (13 miles from Mount Prospect, IL)
- 13 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Customer Service Specialist
- Geneva, IL (24 miles from Mount Prospect, IL)
- 14 hours ago
- Geneva, IL (24 miles from Mount Prospect, IL)
- 14 hours ago
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all...
Restaurant Customer Service Team Member
- Chicago, IL (17 miles from Mount Prospect, IL)
- 15 hours ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 15 hours ago
Pay: $15 to $17/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Customer Service Parcel Specialist
- Chicago, IL (17 miles from Mount Prospect, IL)
- 15 hours ago
- Chicago, IL (17 miles from Mount Prospect, IL)
- 15 hours ago
POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be...
- Island Lake, IL (20 miles from Mount Prospect, IL)
- 15 hours ago
- Island Lake, IL (20 miles from Mount Prospect, IL)
- 15 hours ago
Camping World is seeking a Customer Service Agent for our growing team. This customer service agent for Call Center position will handle heavy inbound calls relating to RV use and service. This...
Customer Service Specialist - Office Based
- Elmhurst, IL (11 miles from Mount Prospect, IL)
- 16 hours ago
- Elmhurst, IL (11 miles from Mount Prospect, IL)
- 16 hours ago
Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the...
Demographic Data for Mount Prospect, IL
Moving to Mount Prospect, IL? Find some basic demographic data about Mount Prospect, IL below.
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Salary for Customer Service Representative Jobs in Mount Prospect, IL
Highest Education Level
Customer Service Representatives in Mount Prospect, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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