Customer Service Manager Jobs in Joliet, IL
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Mokena, IL (17 miles from Joliet, IL)
- 45+ days ago
- Mokena, IL (17 miles from Joliet, IL)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Personal Lines Client Service Manager
- Hinsdale, IL (23 miles from Joliet, IL)
- 60+ days ago
- Hinsdale, IL (23 miles from Joliet, IL)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Byram Healthcare Supervisor, Customer Service
- Downers Grove, IL (21 miles from Joliet, IL)
- 2 days ago
- Downers Grove, IL (21 miles from Joliet, IL)
- 2 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
Bilingual Customer Service Supervisor
- Batavia, IL (21 miles from Joliet, IL)
- 2 days ago
- Batavia, IL (21 miles from Joliet, IL)
- 2 days ago
Lead the Customer Solutions teams by giving guidance and support through positive communications and ensuring daily required workloads are completed. Maintain a call center with excellent customer...
Digital Banking Customer Service Team Lead
- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
Requirements 5+ years of Digital Banking Call Center Experience 5+ years of Call Center Team Lead Experience Customer Service & Troubleshooting Microsoft Office Suite Location This is a remote role...
Remote Work- Downers Grove, IL (21 miles from Joliet, IL)
- 8 days ago
- Downers Grove, IL (21 miles from Joliet, IL)
- 8 days ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated...
- Romeoville, IL (9 miles from Joliet, IL)
- 10 days ago
- Romeoville, IL (9 miles from Joliet, IL)
- 10 days ago
The Customer Service Manager is a key contact for our internal stakeholders and external customers....
- Westmont, IL (22 miles from Joliet, IL)
- 10 days ago
- Westmont, IL (22 miles from Joliet, IL)
- 10 days ago
The Ed Napleton Automotive Group is looking for our next Customer Experience Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Westmont Porsche the...
Client Services Manager HealthLab
- Winfield, IL (23 miles from Joliet, IL)
- 11 days ago
- Winfield, IL (23 miles from Joliet, IL)
- 11 days ago
Required Demonstrated success in call center management. Bachelors Degree. ...
Customer Service Team Lead (Bilingual)
- Willowbrook, IL (20 miles from Joliet, IL)
- 20 days ago
- Willowbrook, IL (20 miles from Joliet, IL)
- 20 days ago
Customer Service Team Lead - Bilingual Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary...
Customer Service Department Manager
- Burr Ridge, IL (20 miles from Joliet, IL)
- 20 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 20 days ago
Minimum Requirements Bachelors degree. 3+ years of customer service management experience. Demonstrated ability to effectively coach and develop a high-performing team....
Retail Customer Service Supervisor
- Wheaton, IL (22 miles from Joliet, IL)
- 26 days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 26 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
Customer Service Team Lead Pay from $28 to $35 per hour with significant growth and earning potential! Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Leading the way with legendary customer...
Account Customer Service Coordinator II
- Naperville, IL (16 miles from Joliet, IL)
- 45+ days ago
- Naperville, IL (16 miles from Joliet, IL)
- 45+ days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : We are immediately hiring an Account Customer Service Coordinator in Naperville, IL for our Supply...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hinsdale, IL (23 miles from Joliet, IL)
- 45+ days ago
- Hinsdale, IL (23 miles from Joliet, IL)
- 45+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
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Salary for Customer Service Manager Jobs in Joliet, IL
Highest Education Level
Customer Service Managers in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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