Call Center Representative Jobs in Joliet, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact (Call) Center Representative
- Aurora, IL (17 miles from Joliet, IL)
- 18 hours ago
- Aurora, IL (17 miles from Joliet, IL)
- 18 hours ago
Local candidates only! Main Responsibilities: Assist members over the phone and email by answering their questions they have about Credit Union products and services Provide prompt, positive, and...
Inside Sales Representative (Call Center)
- Oak Brook, IL (23 miles from Joliet, IL)
- 3 days ago
- Oak Brook, IL (23 miles from Joliet, IL)
- 3 days ago
General Description Chiro One Wellness Centers is a high growth healthcare organization with 150 clinics primarily in the Midwest Each month we help thousands of patients live happier healthier...
- Bolingbrook, IL (13 miles from Joliet, IL)
- 5 days ago
- Bolingbrook, IL (13 miles from Joliet, IL)
- 5 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
Digital Banking Call Center Representative
- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
Top Skills Digital Banking Call Center Operations Customer Service & Troubleshooting Microsoft Office Suite Work Environment This is a remote role....
Remote Work- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
- Worth, IL (24 miles from Joliet, IL)
- 7 days ago
Financial Services Representative II - Inbound Contact Center Location: [Insert Location] Job Type: Full-Time Experience Level: Intermediate Preferred Education: Bachelor's Degree Role Overview...
Student Finance Representative-(Call Center/Customer Service)
- Lisle, IL (18 miles from Joliet, IL)
- 8 days ago
- Lisle, IL (18 miles from Joliet, IL)
- 8 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Customer Service Representative
- Burr Ridge, IL (20 miles from Joliet, IL)
- 10 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 10 days ago
Customer Service Representative Pay from $24 to $29 per hour with significant growth and earning potential! Includes $2 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144...
- Worth, IL (24 miles from Joliet, IL)
- 12 days ago
- Worth, IL (24 miles from Joliet, IL)
- 12 days ago
Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your...
Remote WorkCall Center Representative (Overnight)
- Burr Ridge, IL (20 miles from Joliet, IL)
- 19 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 19 days ago
About Us Accel Entertainment partners with small business owners to help their businesses thrive. We provide regulated electronic gaming machines and amusement devices in customized, inviting...
Customer Service Representative - Overnights
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 30+ days ago
Customer Service Representative - Overnights Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI...
- Naperville, IL (16 miles from Joliet, IL)
- 45+ days ago
- Naperville, IL (16 miles from Joliet, IL)
- 45+ days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
- Wheaton, IL (22 miles from Joliet, IL)
- 90+ days ago
- Wheaton, IL (22 miles from Joliet, IL)
- 90+ days ago
We are excited to offer the opportunity to join our team within Crisis Services as a 988 Call Center Specialist. Crisis Services is in the newest building on the DuPage County Campus in Wheaton...
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Joliet, IL
Highest Education Level
Call Center Representatives in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Account Management
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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