Call Center Representative Jobs in Joliet, IL
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Aurora, IL (17 miles from Joliet, IL)
- 8 days ago
- Aurora, IL (17 miles from Joliet, IL)
- 8 days ago
at Versiti Blood Center of IL in Aurora, Illinois, United States Job Description Job ID : 4a46a801-ed34-470a-9775-6cdb18044f45 Responsibilities Adheres to work schedule Meets productivity,...
- Naperville, IL (16 miles from Joliet, IL)
- 10 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 10 days ago
Are you a people person with a passion for helping others? Love turning questions into solutions and making someone's day a little better? If so, we've got a headset with your name on it! At...
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkCall Center Representative (Night Shift)
- Burr Ridge, IL (20 miles from Joliet, IL)
- 14 days ago
- Burr Ridge, IL (20 miles from Joliet, IL)
- 14 days ago
About Us Accel Entertainment, Inc. (NYSE: ACEL) is a leading distributed gaming operator in the United States, as well as a developer of brick-and-mortar casinos that serve local gaming markets...
- Worth, IL (24 miles from Joliet, IL)
- 14 days ago
- Worth, IL (24 miles from Joliet, IL)
- 14 days ago
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your...
Remote WorkStudent Finance Representative-(Call Center/Customer Service)
- Lisle, IL (18 miles from Joliet, IL)
- 15 days ago
- Lisle, IL (18 miles from Joliet, IL)
- 15 days ago
Company Description About Adtalem Global Education Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry....
Inbound, Claims Call Center Representative
- Naperville, IL (16 miles from Joliet, IL)
- 21 days ago
- Naperville, IL (16 miles from Joliet, IL)
- 21 days ago
center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer...
Remote WorkContact (Call) Center Representative
- Aurora, IL (17 miles from Joliet, IL)
- 45+ days ago
- Aurora, IL (17 miles from Joliet, IL)
- 45+ days ago
We're currently looking for our newest Contact (Call) Center Representatives! No late evenings, Sundays, or major holidays required....
Demographic Data for Joliet, IL
Moving to Joliet, IL? Find some basic demographic data about Joliet, IL below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Joliet, IL
Highest Education Level
Call Center Representatives in Joliet, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Written Communication
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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